Arc 750 Audio Cuts Out Driver v4369

[wintermeerkat]

Looking for a solution to this issue. Running an intel arc 750 gpu and playing audio through an HDMI cable. Audio randomly cuts off and can only get it to resume by either re-plugging the HDMI cable or rebooting the system. I am on the latest drivers but had been having these issues on older versions as well. 

Does anyone have a solution for this?

[DeividA_Intel]

Hello wintermeerkat,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Arc™ A750 Graphics.   

In order to better assist you, please provide the following:  

1. What is the brand and model name of your motherboard?

2. What is the operating system installed, as well as the version and build?

3. What is the BIOS version?

4. Is this issue present with a speaker or headsets?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[wintermeerkat]

Thanks for the response. Attached is a system report for more information.

1. Asus ROG Strix z790-i gaming wifi

2. Windows 11 Pro version 22H2 OS Build 10.0.22621

3. Bios version 0904 (date 3/29/2023)

4. Unsure

[DeividA_Intel]

Hello wintermeerkat, 

Thanks for the confirmation. In order to proceed. I would like you to try the following:

1. Try a clean install of the Asus audio driver. 

• Driver: https://rog.asus.com/motherboards/rog-strix/rog-strix-z790-i-gaming-wifi-model/helpdesk_download/

2. Try a clean install of the Intel driver.

• Driver: https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html?
• Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html

3. Run all the Windows optional updates.

4. Try with a different HDMI cable.

5. Test with a different TV or monitor.

6. If possible, test with a speaker or headset.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello wintermeerkat,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[wintermeerkat]

The clean install of intel drivers fixed it, I think. I haven't noticed the issue the past few days.

Thanks!

[DeividA_Intel]

Hello wintermeerkat, 

Thanks for the confirmation. I am glad to know that the issue was fixed by performing a clean install of the driver. I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.

Regards,   

Deivid A.  

Intel Customer Support Technician