Arc A770-LE 16gb isn't Working

[DarkkOreo]

I just finished building my new pc but my Arc A770 isn't working. Everything else in the case turns on. I tried swapping it to the other pci port and i've updated my bios to the most current one on the ASUS website. I have also downloaded Intel Arc Control and Intel Driver & Support Assistant so I assume all my drivers and such are up to date as well. 

Is it just a broken graphics card?

[ACarmona_Intel]

Hello DarkkOreo,

Thank you for posting in our communities.

Please check out this article: Intel® ArcTM A-Series Graphics Desktop Quick Start Guide, and kindly double-check if you have followed all the necessary steps or requirements in order for the Arc graphics to be used.

If the issue still persists after trying the instructions outlined in the article, please provide your SSU to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. 

In addition, if you happen to have an extra graphics card, please test it out on your computer to see if it will work. This is to rule out that the issue is not with the PCIe slot.

We look forward to your response!

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello DarkkOreo,

We are checking in with you on the Arc A770 issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello DarkkOreo,

We are checking in with you on the Arc A770 issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello  DarkkOreo,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.


Best regards,
Carmona A.
Intel Customer Support Technician