Arc A770 ray tracing failed

[Lenthet3n]

Cyberpunk 2077 failure to initialize ray tracing, corrupt or outdated graphics driver.
Played starfield no problems

[JeanetteC_Intel]

Hello Lenthet3n,

Thank you for posting in Intel Communities.

It would be a great help if we could get more information about your system to properly analyze the root cause. Please download and run our Intel® System Support Utility and share the SSU log file (.txt). This will allow us to be more familiar with your system configuration and be able to provide an appropriate fix.

I will wait for your reply.

Best regards,

Jeanette C.

Intel Customer Support Technician

[Lenthet3n]

Here you go!

[Lenthet3n]

This is what I'm talking about and yes, I did clean install

[JeanetteC_Intel]

Hello Lenthet3n,

Thank you for sharing these important details. We'll check on this and we will post an update once it's available. Feel free to let me know if you have further questions or clarifications.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Lenthet3n,

Good day!

Please proceed with the following steps below:

1) Please contact your motherboard manufacturer support team to get help with the following:

• Update your BIOS firmware to the latest version, 3.40.
• Also, make sure that the Resizable Bar option is activated in BIOS. Please check and confirm if all requirements are met.

2) Once the BIOS firmware is updated and made sure all motherboard requirements are met, re-install the Intel® Graphics Driver 32.0.101.5762 using the Display Driver Uninstaller (DDU).

We'll give you time on this and will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Lenthet3n,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and do not hesitate to reach out if there are any aspects you'd like to discuss or require further explanation on.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Lenthet3n,

I have not received any response in the past few days. I hope that the recommendation I shared helped fix the issue you have. I will now proceed to close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

Jeanette C.

Intel Customer Support Technician