Arc B580 error in running Battlefield 3. Please help to fix it.

[jamesw12]

Arc B580 failed to run battlefield 3 in windows 10. Already tried compatibility mode in 7 / Vista /XP.

The error message is shown as above. Please fix it, thank you.

[jamesw12]

old game doesn't support anymore? thought intel will try to fix

[ArchieD_Intel]

Hi jamesw12,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?

When did the issue start? Was it after a specific driver update or game patch?

What are the troubleshooting steps that you tried so far?

Is the Resizable Bar enabled?

Have you used DDU to completely remove all residual drivers and installed a new one?

Have you tried adjusting the graphics settings?

Could you provide a screenshot of your in-game display and graphics settings?

Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi jamesw12,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi jamesw12,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician