Arc Control Never Opens @ Never Closes

[jakefrances]

Hi,

After I install Arc Control for my A380, the Arc Control software cannot be opened and it cannot be closed. I can see the icon on my taskbar, but can't interact with it in any way. I can close it through task manager and then I can actually open and close it like a functioning program.

I've uninstalled with DDU and reinstalled multiple versions of the driver and no matter what there is this error. Anyone have any idea why this is happening?

Thanks,

Frances

[cairamribeiro]

I am experiencing the same problem. install version 4369 and that will solve it until they fix it.

[Andres_Intel]

Hello jakefrances,

Thank you for posting on the Intel communities. I see that you are having issues with your Intel® Arc™ A380 Graphics, I understand how frustrating this can be, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• Was it working before properly?
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows to check your software and hardware information.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello jakefrances,

Were you able to run Intel® SSU?   

Let us know if you still need assistance.

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello jakefrances,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician