Arc a750 video card power consumption

[Umake]

The Gunnir arc a750 video card consumes 40W in stock (without load). All conditions were met from the official website (https://www.intel.com/content/www/us/en/support/articles/000092564/graphics.html). How can this be fixed?

[Mike_Intel]

Hello Umake,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Let me check the, the issue that you are asking is why the Arc graphics is consuming 40w without any load?
2. When did you purchase the unit?
3. Was it working fine before?
4. Did you change any settings on this card?
5. Can you share the screenshot of the card consuming 40w?
6. Also, can you share screenshot of the task manager for me to check all the running applications.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Umake]

Yes, I don't like that the graphics card consumes 40W at stock.

I bought the graphics card last year.

No, this problem was there from the very beginning.

No, I didn't change anything.

[Viom]

Deleted

[Mike_Intel]

Hello Umake,

Thank you for the update.

Can you check this link and tell me if this guide will lower the idle power.

https://www.intel.com/content/www/us/en/support/articles/000092564/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Umake]

I did all the actions indicated in the link, but the power consumption is still not lower than 40W.

[Mike_Intel]

Hello Umake,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Umake,

Thank you for the update.

Have you tried updating the driver of the arc Graphics? If yes, please help generate the SSU logs of your system for me to further check.

Please follow the steps below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Umake]

.

[Mike_Intel]

Hello Umake,

Thank you for providing the SSU.

Upon initial review of the SSU, I found out that the Graphics driver is not update.

Please try to update the graphics driver and if it is still the same, please help generate a new set of SSU showing the latest driver.

You can download the driver here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[GTX]

Hi. I know why.

If you generate a report using the powercfg -energy command, you will see this message:

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

This means that ASPM is currently not working properly.

Is there a solution? No. Sometimes it fixes and sometimes it doesn't.

If you turn Native ASPM and L1 ON and OFF dozens of times in BIOS, turn Link Power ON and OFF dozens of times in Windows Power Options, do several Windows updates, and reinstall the drivers dozens of times, ASPM L1 will eventually work normally. Sometimes it won't work.

I successfully enabled ASPM in W11 23H2 with the above method, but after updating to 24H2, I'm having the same problem again. But this is not a Windows 24H2 problem.

This is the only way I've found to fix ASPM.

[Umake]

Thanks, I get it.

[Mike_Intel]

Hello Umake,

Just checking if you still have clarifications after another forum user posted a reply.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Umake,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Umake,

I hope you are having a good day.

I am sending another follow up to check if you tried our recommendations. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician