Arc control bug

[AmemiaErika]

I update the driver to 4575 today,but after I restarted my pc,I can't open the main menu of the control.

The same with quit,I have to shut down Arc Control service in task manager that I can reopen the control,but I can't adjust any settings.

I have tried to use DDU to reinstall the driver but it doesn‘t solve this issue.

Is this a bug?Or maybe something is wrong with my pc?

[Parkdale]

All working now with latest drivers (4824). Thanks to all at Intel Arc team for fixing this.

[Jean_Intel]

Hello everyone,

@Parkdale, We are happy to hear that the issue is solved after installing the latest Driver.

We will keep this thread open for a few days, waiting for other users' reports on this matter. Please dont hesitate to let us know about your experience.

Best regards,

Jean O.

Intel Customer Support Technician

[Gianfg]

All working for me now after the latest driver installation 

[Jean_Intel]

Hello Gianfg,

We appreciate you taking the time to share your experience with us. We'll keep this thread open for a couple of days more to hear from other users.

Best regards,

Jean O.

Intel Customer Support Technician

[VictorG97]

I think there is a memory leak. I have nothing loaded in Windows but the drivers. The memory usage is incredibly high and keeps overbearingly going upward and the CPU usage is very high keeping in mind this is a Core i7-12700H. The CPU temperature is 89 degrees and the fans are spinning hard. I have never been in such a predicament regarding the fan speed and high temperatures heretofore. As of writing this the RAM used by Intel Arc Control has surpassed 25 Gigabytes and is going upward with pell-mell speeds.

[VictorG97]

I reverted back to driver version 31.0.101.4676 after uninstalling version 31.0.101.4824 with DDU from Safe Mode. The RAM and CPU usage are perfectly normal now and the CPU temperature has been immediately brought down along with the speed of the fans. So my previous post definitely unveils a major problem with the latest version of the driver - 31.0.101.4824.

[Jean_Intel]

Hello VictorG97,

We apologize for the inconvenience you are experiencing with Arc Control after updating the new driver. To better assist you, we recommend creating a personal thread for more personalized troubleshooting on this matter. Since this thread is specifically about the Arc Control software being unresponsive and the new issue is different, we suggest opening another thread so that we can provide you with the best possible assistance. If other users are experiencing this issue, feel free to report it.

Best regards,

Jean O.

Intel Customer Support Technician

[VictorG97]

I wrote about the problem in greater depth here: https://community.intel.com/t5/Intel-ARC-Graphics/Intel-Arc-Driver-31-0-101-4824-Serious-Memory-Leak/m-p/1524410#M7888

I would be glad if the thread may be viewed and not marked as spam.

Thank you!

[Jean_Intel]

Hello everyone,

We appreciate all your reports of the outcome after installing the new driver. We will proceed to close this thread, as it seems that the original issue is solved. If you need any additional information, submit a new question, as this thread will no longer be monitored.

@VictorG97, thank you for your understanding and for opening a new thread for your issue. Maybe your thread was marked as spam by the Automatic system, but it is now available. We will continue to support you on the new thread. If anyone is experiencing the same issue, we invite you to jump into the new thread.

Best regards,

Jean O.

Intel Customer Support Technician