B580 运行植物大战僵尸和睦小镇保卫战以及星球大战：前线2有问题

[iSaddam]

我在运行植物大战僵尸和睦小镇保卫战默认的 DX11模式下运行，每隔一段时间会突然卡顿一下，切换到 DX12 模式，画面显示不正常，会花屏和各种贴图错误。

运行星球大战：前线2 也是同样的问题，DX12下画面显示不正常。

[JeanetteC_Intel]

Hello iSaddam,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具翻译了这个回复，所以可能有一些不准确的翻译。接下来，我会用英语回答你。

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information below:

1) What is the graphics driver you are using?

2) From which gaming platforms were the games (Plants vs. Zombies Peace Town Defense and xxx) where obtained? (Steam, EA, etc.)

3) Provide screenshots of your game settings for both games (e.g. Ultra quality preset, video resolution, raytracing on, etc.)

4) For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use any 3rd party application to capture screenshots or a video showing the bug. Alternatively, you may use your phone's camera or similar.

5) Provide your power supply make and model.

6) Describe the performance issue as best as you can. Is there specific section where the freezes and display issues (e.g. blurring and various texture errors) appear?

7) Submit CapFrameX capture data (.json files) reproducing the issue. Capture data at least 3 times to define a good performance baseline.

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Mike_Intel]

Hello iSaddam,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello iSaddam,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具翻译了这个回复，所以可能有一些不准确的翻译。接下来，我会用英语回答你。

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician