B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

[AndrewUA]

During the editing of the video, blue screens of death began to appear in the adobe premiere. I'm attaching a photo. Such cases occurred on the following drivers - 32.0.101.6790 . Previously, I used the drivers - 6257. 6257 were the most stable for editing, but they had a problem with simultaneous work in the primer and aftereffects through an adobe media link. the image was constantly disappearing and aftereffects gave a video card driver error. So I updated to newer drivers.  

[RiyanOng]

do you mind share your PC specs?

i just want to ensure because, i think mostly that i read, people who are using AMD processor facing stability issues with the GPU B580.

anyway, thanks for the link, appreciate it.

[AndrewUA]

Yes, I use an amd processor. AMD Ryzen 7 5700X

[RandyT_Intel]

Hi @AndrewUA,

I wanted to follow up with some additional steps to help resolve the issue you're experiencing with your graphics card.

1. Could you please confirm if you initiated the Dump file while the older driver was installed? The log currently shows LIVE_SYSTEM_DUMP but does not indicate a Video TDR failure. If possible, please recreate the issue with Kernel collection enabled, as described in the article "Generate a kernel or complete crash dump."
2. Please update your BIOS to the latest version available for your motherboard. This can often resolve compatibility issues. PRIME B450-PLUS｜Motherboards｜ASUS Global
3. Conduct a DDU (Display Driver Uninstaller) uninstallation of the old driver, and then try installing the latest graphics driver from this link: Intel® Arc™ & Iris® Xe Graphics - Windows*
4. If you have access to another computer, please test the B580 graphics card on it to see if the issue persists. This can help determine if the problem is specific to your current setup.

Please let me know if you have any questions or need further assistance with these steps. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician

[RandyT_Intel]

Hi @AndrewUA,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician

[AndrewUA]

Hi, unfortunately I am not able to switch to the new drivers at the moment, as I am finishing up my current work projects. Hopefully next week I will do all the steps you listed above and give you a detailed report. Thank you for taking care of my problem.

[RiyanOng]

So when you use 6257 version, after effects giving you bluescreen error?

[AndrewUA]

Unfortunately, I work more in premiere, and I haven't tested After Effects with these drivers very often, but it seems that After Effects works better with new drivers.

[oneclick]

Hi AndrewUA,

I had the same problem as you and was desperate because I couldn't complete my projects with Adobe Premiere.

I solved it by uninstalling the drivers with DDU and installing in safe mode, the gfx_win_101.6647 drivers (I installed ONLY the drivers without the intel software)

This is the thread I opened

https://community.intel.com/t5/Intel-ARC-Graphics/BSOD-while-editing-in-PremierePro-Arc-B580-32-0-101-6739-drivers/m-p/1689211/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE1BS1Y5QVJDNFZCM0pafDE2ODkyMTF8U1VCU0NSSVBUSU9OU3xoSw#M24610

[AndrewUA]

Thank you for recommending stable drivers. I will try them as soon as I finish my current project.
Have you tested adobe dynamics link with these drivers? I mean parallel work in the primere and after effects.

[RandyT_Intel]

Hi @AndrewUA,

Thank you for letting me know. I completely understand the need to prioritize your current work projects. Whenever you're ready to switch to the new drivers and follow the steps, please feel free to reach out with any updates or questions. I'm here to assist you whenever you need.

For isolation purposes, you may want to check and try the driver version suggested by one of our contributors @oneclick . Testing this version could provide insights into your system and software performance. Please let me know the outcome if you decide to try it.

Looking forward to your detailed report next week. In the meantime, if there's anything else I can help with, please don't hesitate to ask.

Thank you for keeping me informed.

Warm regards,  

Randy T.  

Intel Customer Support Technician

[RandyT_Intel]

Hi @AndrewUA,

I wanted to check in and see if there have been any updates on your end. Have you had a chance to apply and test the recommendations I provided?

Please let me know if you still require further assistance or if there's anything else I can help you with. I look forward to your response.

Thank you for your attention.

Randy T.  

Intel Customer Support Technician

[AndrewUA]

I'm sorry, I haven't finished my project yet, so I need a stable system. I will definitely follow all your instructions and provide a detailed report.

[RandyT_Intel]

Hi @AndrewUA,

Thank you for the update. I will proceed with closing this ticket, and it will no longer be monitored. However, once you have time to perform the recommended actions, please feel free to submit a new ticket. You can reference or attach this thread to your new ticket so we can assist you further. Additionally, you can notify me by mentioning or tagging my name.

Regards,

Randy T.

Intel Customer Support Technician

[AndrewUA]

Thank you for your help, I hope everything will be resolved after following the steps you have indicated above.

[Warner123]

To avoid unexpected issues during editing, ensure your system drivers are compatible and updated, just like checking your WSU status early helps avoid delays.