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B580 Zenless Zone Zero Objects/Textures popping in

Akaiaki
Novice
834 Views

Hello everyone,

 

i've been using my B580 for a few days now had little issues so far, but i just noticed this issue where were textures in Zenless Zone Zero are popping in when moving through areas. It's really bad in the Areas "Sixth Street" and "Lumina Square" (also some fighting arenas) .

Maybe some one has an idea what's causing this or has the same Issue. On my old set up with an RX 5700xt it worked fine. I already googled a little bit and found a video of Zenless Zone Zero with the B580+R5 5600 and saw similar behavior (did not find anything else).

Other Hoyoverse games like Honkai Star Rail seem fine (no popping of objects). I also tested a more demanding game (Dying Light 2) with no issues. Hard to tell if it the game or the driver. Maybe some one has some more insight on this.

The overall performance is great (about 100-120 FPS in mentioned areas), no issues there, but the popping in of object and textures seems to be some kind of problem between driver an game.

I attached some videos of the issue and pictures of the settings.

System information:

OS: Windows 11 Pro 24H2
Driver: Intel Graphics Driver 32.0.101.6449

CPU: Intel Core Ultra 5 245K
GPU: Asrock Z890 Pro RS (most recent bios)
RAM: Kingston 32 GB DDR-5 6000 CL30 (XMP on)
MB: Asrock B580 Challenger (re-Bar on)
SSD: Lexar NM790 SSD 2TB
PSU: Thermaltake TT Toughpower GT 750 W

17 Replies
Mike_Intel
Moderator
814 Views

Hello Akaiaki,


Thank you for posting in Intel community Forum.


For me to further check this, please help provide the following details:


  1. Have you tried to check with the game manufacturers if they have an update for the game since no issues with other games?
  2. Are you using an Intel brand Arc graphics?
  3. What is your game launcher?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Akaiaki
Novice
792 Views

Hi,

thanks for your message.

For your questions:

1. Yes, I did open a support ticket with the game developers. Currently there is no update available. But they acknowledged the issue and "forwarded it to the relevant Team", what ever that means. No update since. I also found out, other people have the same issue with their b580 in Zenles Zone Zero.

2. No, I use the Asrock Challanger OC B580.

3. I use the HoYoPlay game launcher, their first party launcher.

 

Do you need anything else? I'll always try to answer as fast as I can.

 

Kind regards

 

 

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Mike_Intel
Moderator
762 Views

Hello Akaiaki,


Thank you for the update.


Please try install the latest driver that we have using DDU.

Here is the link of the step and the link for the latest driver.


https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html


https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
731 Views

Hello Akaiaki,

 

I hope this message finds you well. 


Were you able to check the previous post?


Please let us know if you still need assistance.

 

Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Akaiaki
Novice
696 Views

Hello,

 

sorry for the late reply, i did not get a notification per mailfor some reason.

Anyways, i tried a DDU. Actually i tried it 2 times. Sadly i did not work. The issue still remains.

 

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KirinI
Novice
686 Views

@Mike_Intel 

Hello,

 

I have a similar issue, but the difference lies in the platform and the graphics card model I am using.

I have already tried reinstalling the system and the graphics card driver, and I have also reported it to Mihoyo.

Regardless of whether I use -force-d3d12 as a launch parameter, the game crashes.
When attempting to clear the levels of  `Notorious Huntand` -> `Sacrifice - Bringer` and `Hollow Zero` -> `Lost Void` -> `Battlefront Purge` -> `Difficulty V` -> the last level ( the same bosses and maps as upon ), there is almost a 100% chance of it crashing.

 

Win11 Professional 24H2 26100.2894

AMD Ryzen 7 5700X3D

Aorus X570 Elite WIFI

DDR4 3200MHz 16G * 2 + DDR4 3200MHz 32G * 1 ( XMP )

Intel Arc A770 16G Resizable BAR enable

Intel Graphics Driver 32.0.101.6458

0 Kudos
Mike_Intel
Moderator
660 Views

Hello Akaiaki,


Thank you for the update.


Please help generate the latest SSU logs of your system after the update for me to further check this issue.

Kindly follow the steps in the link below:


https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


If you have questions, please let us know. Thank you.


@KirinI

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.


Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
569 Views

Hello Akaiaki,

 

I hope this message finds you well. 

 

I am just making a follow up on the SSU that I requested.

 

Please let us know if you still need assistance.

 

Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Akaiaki
Novice
533 Views

Hello,

 

sorry for the late answer. My pc was in a repair shop beacause I had some issue with installing drivers an the windows device manager.

I attached the text file, which i got from running the SSU. I hope that helpes, because i still have the issue.

 

kind regards

Akaiaki

0 Kudos
ChaoticFriedRice
483 Views

Just wanted to second this, I have also experienced this issue, especially while roaming the overworld. In addition I am also experiencing a bug where the game will not switch the texture quality (stuck on low resolution textures) regardless of what I set it at. I am also using the intel arc B580 Challenger OC model

Mike_Intel
Moderator
439 Views

Hello Akaiaki,


Thank you for the update.


Upon initial checking of the SSU, you are not using the latest Graphic driver. The latest that we have is 32.0.101.6262

Please update the driver and check if that will help. You may download the driver in the link below:


https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html


If you have questions, please let us know. Thank you.


@ChaoticFriedRice

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.


Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Akaiaki
Novice
408 Views

Yeah,

i updated it after doing this SSU thing. The new driver did not change anything. Issue stays the same.

0 Kudos
Mike_Intel
Moderator
379 Views

Hello Akaiaki,


Thank you for the update.


Please help generate a new set of SSU logs that shows the latest driver for me to have this investigated.


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Akaiaki
Novice
342 Views

Here is the SSU on the new version. Let me know if you need anything else.

0 Kudos
Mike_Intel
Moderator
315 Views

Hello Akaiaki,


Thank you for the information provided.  


I will do further research on this matter and post the response on this thread once it is available.


Thank you very much for your patience and understanding!


Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
ProDUO
Beginner
253 Views

I’ve also encountered this issue. I’ve tried many methods to resolve it, but none of them worked, which is really a bit frustrating. I hope it can be resolved as soon as possible.

0 Kudos
Mike_Intel
Moderator
184 Views

Hello Akaiaki,


I hope this message find you well.


I just want to update you that we were able to replicate the issue of objects popping in as it is originally described on this thread.

Once there is an update on our findings and if we have recommendations, I will post it here however there is no ETA for now.


If you have questions, please let us know.


@ProDUO

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.


Best regards,

Michael L.

Intel Customer Support Technician


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