BSOD VIDEO_SCHECDULER_INTERNAL_ERROR

[Dregan]

I'm currently using an Arc A770 and for about a month I've been having BSOD crashes occur with the same error every time "VIDEO_SCHECDULER_INTERNAL_ERROR" I have uninstalled drivers completely and reinstalled but it still happens randomly. I'm on version 31.0.101.4887 as of right now; the dump file says the igdkmdnd64.sys file is the issue but I don't know where to go from there. I'll provide the dump file below

https://drive.google.com/file/d/1FzRAh6y8vofOb99EjTQJ4mp9mpTzkdaB/view?usp=drive_link

Any help would be much appreciated.

[Andres_Intel]

Hello Dregan,

Thank you for posting on the Intel communities. I know how annoying is to have BSOD with your Intel® Arc™ A770 Graphics, I will be more than happy to help you.  

Just for you to know, I was unable to access Google Drive, it shows the following error message "We are sorry, but you do not have access to Google Docs. Please contact your Organization Administrator for access." seems you did not give permission to access those files.

To have a better understanding of the situation, please answer the following questions: 

• Is the graphics card an Intel Branded Card or is it from another brand?
• I see you mentioned it happens randomly, by any chance does it happen when running a specific app or game or is it completely random?
• Did you make any recent hardware or software change?
• Is the Resizable Bar enabled?
• To know your system configuration, run and attach the report for the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Dregan,

We understand you have also opened a (chat/email/phone) support case with us, so, in this case, will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case that you have further questions, please open a new thread.  

Thanks for your understanding.   

Best regards,   

Andres P.   

Intel Customer Support Technician