Battlefield 2042 issues after i update my windows os freezes

[Iberian2050]

hello intel, i have issues with my battlefield 2042 after i update my windows os august 28 and september 9 2025 my game keeps freezing before i enter the game proper also my my pc system got freeze also, but in other games like battlefield 5 battlefield 1 there no issues at all, ea app is my launcher, is there any chance that the issue is in the driver of intel or in the battlefield 2042 game itself? thank you very much here is my dxdiag sheet

[VonM_Intel]

Hello Iberian2050,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[Iberian2050]

Hello sir sorry for the late reply, yes Ive seen your response unfortunately the solution has not been fixed huhu, I manage to use again my a380 gpu and runs the battlefield 2042 fine with no issues freeze etc, I think it's from the hardware itself from a750 the issue, but a75/in other games like exoborne runs perfectly also in call of duty games runs smoothly with no freezes, it's very rare and sad issue of my a750 gpu I used them for two years huhu, maybe the lead here in the components are running thin hehe thanks again sir for the help

[VonM_Intel]

Hello Iberian2050,

Thank you for getting back to me, and no worries about the delay. I really appreciate the update. From what you’ve described, this seems to be more of a title-specific compatibility or optimization issue rather than a sign of the hardware failing, since the GPU continues to run smoothly in other demanding games. To make sure we can accurately reproduce the behavior, could you kindly share a few more details with us?

• Where did you download and install EA FC 26 from (Steam, EA App, or another platform)?
• Could you share the exact graphics settings you’re currently using in the game?
• Which driver versions have you tested so far (including the current version and any older ones you tried)?
• Lastly, could you provide the specific steps that consistently trigger the issue on your system? For example, what actions in the game always lead to the stuttering you described (e.g., starting a match, halftime, opening packs)?

With this information, we’ll be able to attempt reproducing the issue internally and provide a more thorough analysis. Thank you again for your patience and for working with us on this

Best regards,

Von M.

Intel Customer Support Technician

[Iberian2050]

Hello sir sorry I don't have ea FC 26 game hehe, my a750 gpu issue again is battlefield 2042 that freezes before I entering the game, thank you for the info sir

[Iberian2050]

hello sir this is my video of my intel arc a750 gpu issues thanks https://www.youtube.com/watch?v=p1eQCRikcJc 

[Iberian2050]

This is the second attempt to launch the battlefield 2042 game thnx https://www.youtube.com/watch?v=p1eQCRikcJc&t=148s 

[VonM_Intel]

Hello Iberian2050,

I do apologize for the confusion. To help us investigate this further and attempt to reproduce the behavior in our environment, could you kindly provide the following information:

• Where did you download Battlefield 2042 (Steam, EA App, or another platform)?
• Could you share the exact in-game graphics settings you are currently using?
• Which Intel® Graphics Driver versions have you already tested with your system?
• Can you provide the specific steps that lead to the freeze (for example, launching the game, reaching the loading screen, when the system locks, etc.)?

This information will help me perform a deeper analysis of the issue. We truly appreciate your cooperation and the details you’ve already shared. 

Best regards,

Von M.

Intel Customer Support Technician

[Iberian2050]

Ok sir I'll give a video clip thanks ❤

[Iberian2050]

hello sir im a ea app user and my intel drivers are up to date intel arc Graphics Driver 32.0.101.8132, i try to lower my graphics and reso still gets me freeze my pc and the game tnx, ill post my video that freeze the game and my pc before i entering the game https://www.youtube.com/shorts/DTHmBhYMsIo 

[VonM_Intel]

Hello Iberian2050,

Thank you for confirming that you are using the EA App and that your Intel® Arc Graphics Driver is already updated to version 32.0.101.8132. I also appreciate you sharing the video that clearly shows the freeze happening before entering the game, this is very helpful for our analysis.

In the meantime, I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best regards,

Von M.

Intel Customer Support Technician

[Iberian2050]

Thank you again for helping me sir and thank you Intel ☺

[Alex421]

Yeah, Same thing happens to me.

[VonM_Intel]

Hello Iberian2050,

Thank you for your patience in this matter. We tried to reproduce the issue on our end using the same configuration and settings as yours, but we weren’t able to encounter the same behavior. This suggests that the problem may be isolated to your specific system. As previously mentioned, since the issue persists only in your environment, we recommend reaching out to the game developer for further support. They may have more insight into what’s causing this on your setup.

In the meantime, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

@Alex421 I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Thank you for your understanding.

Best regards,

Von M.

Intel Customer Support Technician

[Iberian2050]

Thank you again sir have a good day

[LeonCooper51]

You've done an excellent job isolating the problem to a specific timeframe and just one game, which is very helpful for troubleshooting! Given the freezing only happens in Battlefield 2042 right after those Windows updates, the issue is highly likely a driver incompatibility between your current Intel graphics driver and the game's latest anti-cheat or engine update. We recommend you immediately check the Intel support site for any Graphics Driver updates released after September 9th, as those new versions often address these post-patch game crashes.