Battlefield 6 Open Beta - Full PC Freeze/Crash on Intel Arc A-Series GPUs (Driver 32.0.101.6987)

[Asta5]

The new Battlefield 6 open beta causes a complete system freeze and crash when attempting to load into a match on Intel Arc A-Series GPUs. This issue affects the entire PC, leading to an unresponsive system, rather than just the game application crashing. This behavior has been widely confirmed by multiple users on Reddit experiencing the same problem with A-series cards. 
Reddit post: https://www.reddit.com/r/IntelArc/comments/1mjv4ox/bf6_crashing/

1. Graphics Driver Information:

• Latest WHQL Driver Tested: Graphics Driver 32.0.101.6987 (WHQL Certified). This driver specifically adds support for the Battlefield 6 Open Beta, but the issue persists.

• Previous Driver Tested: Graphics Driver 32.0.101.6913. The exact same freezing and crashing behavior occurred with this driver version as well.

• Clean Driver Installation: Performed A clean driver installation using DDU.

2. Game Information:

• Game Name: Battlefield 6 (Open Beta)

• Where to Obtain: [Steam]

3. System Information:

• Manual System Information:

  • Processor Make and Model: Intel Core i9-12900K

  • Motherboard Make and Model: B760M

  • Amount of Memory (RAM): 32GB DDR4 3200MHz

  • Graphics Card: Intel Arc A750 8GB

  • Operating System Version/Build Number: Microsoft Windows 11 Home, Version 10.0.26100 Build 26100

  • Power Supply Make and Model: 650W PSU

4. Steps to Reproduce the Issue:

1. Launch the Battlefield 6 Open Beta application.

2. Navigate to the multiplayer section.

3. Attempt to load into any multiplayer match.

4. The system will completely freeze and become unresponsive during the loading screen before entering the match. A hard reboot is required to regain control of the PC.

Hopefully this gets fixed soon enough since the beta only lasts few days.

[DeancR_Intel · Accepted solution]

Hi Asta5,

Thank you for reaching out regarding the system freeze and crash issue you're experiencing with the Battlefield 6 open beta on your Intel Arc A-Series GPU.

To address the issue, please download and install the latest graphics driver version 32.0.101.6989 from the following link: Intel Arc & Iris Xe Graphics Driver. This driver update may help improve stability and performance.

Additionally, I recommend performing a clean driver installation using the Display Driver Uninstaller (DDU). Detailed instructions can be found here: DDU Instructions.

For faster communication and assistance, I am available for a phone call. Please let me know a convenient time for you, and I'll ensure we connect promptly to discuss the issue further.

Thank you for your cooperation and understanding. If you have any questions or need further assistance, please feel free to reach out.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Asta5]

Hi Dean,

I’ve already updated the driver and tested the game, and it was running smoothly when I last checked a couple of days ago. Thanks for your support.

[DeancR_Intel]

Hi Asta5,

Thank you for the response, I will be closing the thread as shown your issue has been resolved. If you ever need assistance with your Intel products or devices in the future, please feel free to contact us, and we'll be more than happy to assist you! I'm looking forward to our next conversation. 

Best regards, 

Dean R. 

Intel Customer Support Technician