Battlefield 6 is stuck after successful matching

[luyu512]

Sir, today is the first day of the Battlefield 6 open beta, and almost all A-series GPU users are stuck in the matching interface (using the latest version of the driver), can it be fixed as soon as possible?

[Mike_Intel]

Hi luyu512,

Let me provide the link of the latest driver for you guys to try.

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[vegasvision]

I found this driver to fix the serious problems I had with BF6 and also Wuchang. I have not had a crash since updating the registry to capture dump files. I can share the log files and screenshots I collected. 

The performance is good in some benchmarks but my entire system went haywire after trying to use Steam before the 6989 driver update. I think I was using 6987 and will confirm.

Windows 11 Pro

MSI A520M-A Pro - Updated to latest BIOS 7C96v1J

Ryzen 3100

Arc A580 - used card

Thermaltake 2x16gb 3600 DDR4 running at 3800 - The system runs at 4000 however I took it down to 3800. Attempting to OC the RAM above 4067 results in chaos and required CMOS reset. 

PNY 1tb ssd

I was able to update with the driver because I went to the Intel site. The Intel Graphics Software Updater tool was not helpful. I picked this A580 up for $120 and have seen some good performance however it has also wasted ~8 hours of my time and has thrown some bizarre system errors.

I just played BF6 and Wuchang for 30 minutes at high settings without issues. It doesn't look as good as my Ryzen 9600/RTX 3060 machine but that is understandable. I am unsure what would happen if I tried to take the RAM back to 4000 and plan to leave it at 3800.

I guess I would like to submit the logs and screenshots I was able to collect and see how the card works this weekend. I would like to sell this PC to someone without to worry about it crashing. I don't mean to be difficult however the used 3060 I bought for $200 gave me zero problems for over a month in the same rig. For now the system seems stable however I have concerns about attempting to use this card in my AM5 build. I have not experienced so many BSODs in many years.

[DeancR_Intel]

Hi luyu512,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi luyu512,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards, 

Dean R. 

Intel Customer Support Technician