Battlefield Lab loading screen freeze with Arc A750 LE, requires forced shutdown

[Wahlfreiheit]

Issue Report

• Date/Time (GMT+8): September 12

• GPU: Intel Arc A750 LE

• Driver Version: 32.0.101.7029

• Game: Battlefield Lab

Problem Description:
While running Battlefield Lab on September 12 (GMT+8), the game consistently crashes during the loading process when entering a matched game. After the loading screen appears, the screen freezes within a few seconds. When pressing the Windows key, the cursor appears, but the system starts making continuous beeping sounds whenever the mouse is moved. At this point, the system becomes completely unresponsive, and the only way to recover is to force shut down the computer.

Steps Taken:

• Verified driver version (32.0.101.7029).

• Windows and game are updated to the latest versions.

• No overlays or recording software running.

Request:
Please confirm if this issue is known and whether there is an updated driver or workaround available for Arc A750 LE users.

[Mike_Intel]

Hello Wahlfreiheit,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. If yes, what was the last change made before the issue started?
3. Let me check, is it random or the system will freeze every time?
4. Can you take a screenshot of the Graphics settings of the game?
5. What is your game launcher?
6. For me to review the hardware and the installed driver, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Iberian2050]

hello sir this what happens to me also after i update windows on august 28 my battlefield 2042 game freeze before i enter the game i had to force restart it, i already address this issue from windows intel and ea and they have no solutions yet as of now, i hope intel ea windows will fix this issue because 3 weeks from now battlefield 6 will release thank you sir