Black screen bug after waking pc up from sleep mode

[Remlin379]

Basically when I put my pc to sleep, and then wake it up, sometimes a game or windows animation causes the screen to go black. It can return for a moment but will still break when something else moves on screen. I'm not entirely sure if it's actually related to animation or it just breaks. It also happened in game of Icarus, it loaded fine, but when i moved in game the screen went black. I had to restart entire pc to fix it.

I Installed intel drivers  over nvidia drivers which i deleted later, maybe this is the issue?

Windows 10 pro
Driver: 4502
CPU: Ryzen 5 5600x
32gb RAM DDR4 3600Mhz
New Asrock Arc a770 8gb Phantom Gaming D OC

[Jose_Intel]

Hello Remlin379

Let us check if there is something else we can do. I will post back.

Best regards,

Jose B.

Intel Customer Support Technician 

[Jose_Intel]

Hello Remlin379

Thank you for your patience.

We tested this on 2 different high refresh rate monitors and could not see the issue with the game Cyberpunk 2077, there was no flickering. (Asus XG258 1920x1080 @240hz)

Our suggestion is to try to test with a different display or try lowering the refresh rate of the display for testing purposes.

Best regards,

Jose B.

Intel Customer Support Technician 

[Jean_Intel]

Hello Remlin379,

We hope you are doing fine.

We want to follow up on this thread and remind you that we recommended you test with a different display or try lowering the refresh rate of the monitor. Were you able to test this suggestion?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Remlin379]

I can't test another monitor as I don't have any that would support VRR. As for lowering the refresh rate, in a single test I did, there was no flickering, but it also didn't happen after switching the refresh rate back to 240hz, there may be a slight chance it's fixed but I doubt it. I can't consistently test this, and it takes a lot of time and restarts, but the bug never happened without VRR so that's one sure thing. At this point I can only think of my monitor being the culprit. If you can't replicate this in any way, then it's even more probable, so I guess it's a closed issue. Thanks for the help. 

[Jean_Intel]

Hello Remlin379,

We understand that you are unable to try using another monitor as the other options you have don't support VRR. However, we appreciate that you tried switching the refresh rate. With the new information, we will now continue researching this matter internally and will post back as soon as we have further details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Remlin379,

After reviewing the new information, the problem seems to be specific to your monitor. Nevertheless, we are going to keep this thread open for a few days, we would like to see if there are any other users affected by the same situation, so we invite any person who is experiencing similar problems to share their experience in this thread.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Remlin379,

Unfortunately, we have not heard from any other users experiencing the issue you report. The issue seems to be specific to your monitor, as mentioned. We will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.