Borderlands 2 Shuts down after new update

[Glenn1337]

Hello!

My borderlands 2 worked perfectly fine before the new driver update, 32.0.101.6299.

If I roll back to 32.0.101.6045, it works perfectly fine again. 

The error messages I get in Event Viewer is:

Faulting application name: Borderlands2.exe, version: 1.0.257.45254, time stamp: 0x62e434e8
Faulting module name: igd9trinity32.dll, version: 32.0.101.6299, time stamp: 0x67379267
Exception code: 0xc0000005
Fault offset: 0x0061c6f0
Faulting process ID: 0x974
Faulting application start time: 0x01db436e6fdae74d
Faulting application path: D:\SteamLibrary\steamapps\common\Borderlands 2\Binaries\Win32\Borderlands2.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_9ff672a6ecc3beb8\igd9trinity32.dll
Report ID: c093b05c-6569-4f88-be17-a117c3f5fbc7
Faulting package full name:
Faulting package-relative application ID: 

Could the driver team please make a fix for this on the next update?

Thanks in advance!

Yours.

Glenn

[RandyT_Intel]

Hello Glenn1337,

Thanks for sharing your feedback! It's good to know that rolling back to the previous driver version resolves the issue. How did you perform the driver update initially? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?  This might help us understand what could have gone wrong. Rest assured; I'll raise this concern with our development team to help improve future driver updates. 

Best regards, 

Randy T. 

Intel Customer Support Technician

[Glenn1337]

Hello Randy T

I downloaded the specific driver from intel.com support section. In the installation process I ticket the box "Execute Clean Installation", and installed the driver as explained in the installation process.

I didn't use any other additional software to remove previous drivers before updating to the newest drivers.

Thank you for responding!

Hope the answers will help further investigations.

Yours.

Glenn

[RandyT_Intel]

Hello Glenn1337,

Can you try using Display Driver Uninstaller (DDU) to completely remove the current drivers before installing the new ones. This can help ensure that there are no remnants of old drivers causing conflicts.

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Please let me know if these steps work for you.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Glenn1337]

Hello Randy, 

I can do that, and see if that helps with the issue.

Will let you know about the outcome of the testing.

Yours.

Glenn

[RandyT_Intel]

Hello Glenn1337,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Glenn1337]

Hello Randy T, 

I did as you previously asked me, uninstalled the previous driver with DDU and then updated to the current newest driver.

As for now it looks like the problem is gone, however I will continue to test further and see if the problem occurs again.

Thank you very much for the help!

Yours.

Glenn

[RandyT_Intel]

Hello Glenn1337,

I'm glad to hear that uninstalling the previous driver with DDU and updating to the newest driver seems to have resolved the issue. It's great to know that the problem appears to be gone for now.

I will proceed with closing this case since the immediate issue has been resolved. However, if you encounter any further problems or need additional assistance, please don't hesitate to submit a new ticket. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Glenn1337]

Hello Randy T, 

The problem still occurs but, it happens after a couple of hours gameplay.

I tried driver version 6252, but it still occurred there as well.

Yours.

Glenn