Borderlands 2 Shuts down after new update

[Glenn1337]

Hello!

My borderlands 2 worked perfectly fine before the new driver update, 32.0.101.6299.

If I roll back to 32.0.101.6045, it works perfectly fine again. 

The error messages I get in Event Viewer is:

Faulting application name: Borderlands2.exe, version: 1.0.257.45254, time stamp: 0x62e434e8
Faulting module name: igd9trinity32.dll, version: 32.0.101.6299, time stamp: 0x67379267
Exception code: 0xc0000005
Fault offset: 0x0061c6f0
Faulting process ID: 0x974
Faulting application start time: 0x01db436e6fdae74d
Faulting application path: D:\SteamLibrary\steamapps\common\Borderlands 2\Binaries\Win32\Borderlands2.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_9ff672a6ecc3beb8\igd9trinity32.dll
Report ID: c093b05c-6569-4f88-be17-a117c3f5fbc7
Faulting package full name:
Faulting package-relative application ID: 

Could the driver team please make a fix for this on the next update?

Thanks in advance!

Yours.

Glenn

[RandyT_Intel]

Hello Glenn1337,

Thanks for sharing your feedback! It's good to know that rolling back to the previous driver version resolves the issue. How did you perform the driver update initially? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?  This might help us understand what could have gone wrong. Rest assured; I'll raise this concern with our development team to help improve future driver updates. 

Best regards, 

Randy T. 

Intel Customer Support Technician

[Glenn1337]

Hello Randy T

I downloaded the specific driver from intel.com support section. In the installation process I ticket the box "Execute Clean Installation", and installed the driver as explained in the installation process.

I didn't use any other additional software to remove previous drivers before updating to the newest drivers.

Thank you for responding!

Hope the answers will help further investigations.

Yours.

Glenn