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221 Discussions

Call of Duty: Black Ops Cold War crashes while playing

grimsky
Beginner
486 Views

driver version used 4032,GPU  Arc A380(maybe A770,A750 also have this problem)。hope to solve the problem in next driver

Labels (2)
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14 Replies
Robert_Q_Intel
Moderator
461 Views

Hello grimsky, 


Thank you for posting on the Intel Arc communities.



We understand the issue you are experiencing with your Intel® Arc™ A380 Graphics, we will try our best to provide you with a solution for this issue, to start we would like to confirm with you the following information:


  • Were you able to run the game at any given time in the past?


  • Do you have the resizable bar feature enabled?


  • In case you are not familiar with the feature please visit the following article:

What Is Resizable BAR and How Do I Enable It?

https://www.intel.com/content/www/us/en/support/articles/000090831/graphics.html#:~:text=Resizable%2....




Best regards,  

Robert Q. 

Intel Customer Support Technician


guccismith
Beginner
453 Views

I have the same issue with Arc A770 LE using latest (4032) drivers.

 

In fact the game started up the first time but crashed during shader compilation and after that it refuses to launch again.

 

Uninstalled the game and managed to replicate the same behavior, that is it starts up once - then crashes during shader compilation and does not recover from there.

 

Interesting fact is that COD Vanguard (which I believe is very similar in terms of game engine technology) works just fine.

 

Tried with disabling ReBar in BIOS but to no avail.

 

Also tried to launch COD BlackOps with -d3d11 argument but no difference.

 

Yes the game worked just fine before with another graphics adapter.

Robert_Q_Intel
Moderator
410 Views

Hello @grimsky & @guccismith


Thank you for posting your reply.


We are going to take this issue for internal review, in order to complete the review we would like to ask you for the following information:


What is the distribution service you used in order to get the title (Steam, Battle.net... etc)?


In case you have more details that you would like to share with us please let us know


Best regards,  

Robert Q. 

Intel Customer Support Technician



guccismith
Beginner
408 Views

Hi Robert,

 

Thanks for reaching  back.

 

I am using Battle.net as distribution service for Call of Duty Black Ops Cold War.

 

The only additional detail I can provide is that I have tried with both WHQL (4032) and BETA (4034) drivers.

 

Attached a video showcasing the problem. Can also observe artifacts during the initial in-game video.

 

Let's flush out the issues one by one!

 

Cheers,

Linus

Robert_Q_Intel
Moderator
334 Views

Hello @grimsky @guccismith


We are currently taking this issue for internal review, we will get back to you as soon as we have more details to share on the thread



Best regards,  

Robert Q. 

Intel Customer Support Technician



Hugo_Intel
Moderator
296 Views

Hello grimsky


We are currently researching this issue. Please try the latest available driver version 30.0.101.4034 and install it through a clean installation. Please share with us if the same issue happens with this latest driver release.


Best Regards,


Hugo O.

Intel Customer Support Technician.


guccismith
Beginner
291 Views
guccismith
Beginner
 115 Views
 
"Hi Robert,

 

Thanks for reaching  back.

 

I am using Battle.net as distribution service for Call of Duty Black Ops Cold War.

 

The only additional detail I can provide is that I have tried with both WHQL (4032) and BETA (4034) drivers.

 

Attached a video showcasing the problem. Can also observe artifacts during the initial in-game video.

 

Let's flush out the issues one by one!

 

Cheers,

Linus"

Hugo_Intel
Moderator
269 Views

Hello grimsky, guccismith


Thank you for the information. @grimsky, Were you also able to test driver version 30.101.0.4034?


Could you both please also test the driver version 30.0.101.4090 that recently came out? Please install it through the clean installation steps shared in my previous post.


Best Regards,


Hugo O.

Intel Customer Support Technician.


guccismith
Beginner
240 Views

Hi Hugo,

 

Just tested with the above stated BETA driver (4090). Forced a clean installation as per instructions.

No difference. Exactly same symptoms like before, game starting up (with distorted encoding artifacts in the in-game video playback) - intermittent lockups - and then crashes during shader compilation.

 

How does this game perform in your test environment?

 

Best regards,

Linus

Radbod
Novice
217 Views

The Same Problem here and with the new Driver (4090) its even worse. Screen turned Black and it crashes when i try to start the game!

MW2019 gets in the Game but as soon as i want to play an MP Round it Stutters extrem when the Game is loaded and kicks me out after a few seconds. I get the error "Message DEV ERROR 6070, irreparable Direct-X error "

Could it be an issue between the Realtek GBE LAN Driver and the Arc driver ? The Campaign runs flawless!!!

In Multiplayer The Pings Goes crazy when the stutters come and the Frames drop crazy low before crashing ?!

In Vanguard it takes a little bit longer but i get kicked after 1/2 a round of palying with the sam e symptoms!

 

I now have installed 2023/01/18 Realtek GBE Drivers , doesent change a thing, as soon as i get into MP , i get the above error!

Hugo_Intel
Moderator
198 Views

Hello grimsky

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


Hugo_Intel
Moderator
197 Views

Hello guccismith


Thank you for your confirmation that this issue is still happening on the latest BETA driver. We are currently working on investigating this issue. We appreciate all the information that you are providing.



Best Regards,


Hugo O.

Intel Customer Support Technician.


Hugo_Intel
Moderator
197 Views

Hello @Radbod


Thank you for also letting us know that this same issue happens on the latest BETA driver, all the feedback is appreciated.


In regards to the issue that you are reporting with Call of Duty®: Modern Warfare 2019, please open a new thread since the issue seems to be different from the one reported on this thread, in that way you will receive a more personalized troubleshooting experience for your specific system configuration.


Best Regard,


Hugo O.

Intel Customer Support Technician.


Hugo_Intel
Moderator
97 Views

Hello everyone


We want to let you know that with all the information that you have provided this issue has been reported to our dev team under the Bug Id number 16018894233, we appreciate all the feedback that was shared on this thread. Please keep in mind that this is only regarding the issue that involves this thread which is related to Call of Duty Black Ops Cold War crashing.


You can expect a fix in future driver updates, however, please note that there is no estimated timeframe for resolution. You can check the status with the Bug ID I provided in this post in case you want to contact us later on.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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