Cannot install drivers for Arc B580

[davis422]

AMD 9800x3d processor.

ARC B580 GPU

ASROCK b850m Steel Legend Motherboard

When i try to install the drivers, I get a splash screen and then nothing.

I have tried gfx_win101.6632 and 101.6559  Neither works.  I've rebooted several times.   When I check device managers it shows Microsoft basic display adapter and 
AMD Radeon graphics.  

I have tried to unpack the install file with 7zip, but not sure what to do after that.   I tried to run the file IntelGraphicsSoftware_25.2.1055.2_Release, but that didn't work either.

Can someone help me?  I'm just about the give up.   Under my current conditions games are unplayable.   

[davis422]

For anybody else having problems. I took the driver file (.exe) opened it with 7zip, and extracted it to a folder on my desktop. Then I went to device manager and right clicked on the generic display adapter. Clicked on update, and specify location to that folder on the desktop. It did update the driver to the correct card and driver. But I am still unable to install the arc software. Every time I try I get that splash screen then it just goes away like nothing happened at all. I do see it very quickly run some command line in the background but I can't read it it goes so quick.

[JeanetteC_Intel]

Hello davis422,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Is this an out-of-the-box issue or has the ARC B580 previously worked before it failed?

2) If previously worked, what changes has been done so far?

3) If first time setup, please make sure that the system requirements are met.

4) You mentioned that the ARC B580 is not detected from the Device Manager. Have you checked from the BIOS setup if the Intel® Arc™ B580 Graphics, detected properly?

5) Have you tried to clean install the latest graphics driver (6332) using the Display Driver Uninstaller (DDU)

If the steps above is checked and still not able to install the ARC graphics driver, please share your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). *Attach the log file as you reply.

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello davis422,

Were you able to check the previous post? 

Let me know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello davis422,

I have not received any response in the past few days. I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician