Cannot use Arc Control camera's, "The camera is currently in use"

TheWonderfulPie · ‎05-18-2023

I'm on the latest 4369, and since I installed this driver, I cannot use Intel's Virtual Camera. As soon as I do anything in the Camera tab, I'm having the "The camera is currently in use" error, as well as the "An error occurred while trying to modify (whatever I do in the Camera tab, like changing source)"

I already just did a DDU, and please do not tell me to get out of Windows Insider, first I'm already in the queue to get out of it, and other people being on the stable release are getting this issue as well. I am absolutely sick of all the errors and issues I'm having with my Arc since I have it, I just want to use it without having to mind what to do to fix this or that issue

I have linked a SSU

Pob · ‎05-18-2023

I also have the same issue since installing the 4369 driver.

I'm not on an insider build of Windows.

AMD Ryzen 5900X

Windows 11 Pro 22H2

ROG Strix X570-F Gaming

64GB RAM

ASRock A770 Phantom Gaming D 8GB OC

MattBartoe · ‎05-19-2023

I'm having the same issue since the last update. Previous version worked without issue. Must be a bug in the latest version.

Hugo_Intel · ‎05-19-2023

Hello TheWonderfulPie

Thank you for posting on the Intel® ARC™ Graphics Communities. I know using the virtual camera feature on your system is important to you and we would be glad to assist.

Please note that when using an Insider Preview Windows build the issue has to be reported to Microsoft first due to the instability these builds can cause, however, this one seems to be more of a general issue since more users are reporting the problem and we would definitely like to further research it.

Could you please share a short video of the issue or instructions so we can go ahead and try to replicate the problem?

Best Regards,

Hugo O.

Intel Customer Support Technician.

TheWonderfulPie · ‎05-19-2023

The only thing you have to do is simply to try to use the camera withing ARC Control, nothing else, but here's the video: https://1drv.ms/v/s!AmnzYyniwxuygaFJzsYf-pW_sUY3kA?e=ldbWj0

Hugo_Intel · ‎05-19-2023

Hello @Pob, @MattBartoe

Thank you for posting. Please create a log file with the Intel® System Support Utility and share it with us to get more information on the hardware you are using. As well, please share a short video or instruction to replicate the issue, one post will suffice so if another community member provides the information first there is no need to share more videos

Best Regards,

Hugo O.

Intel Customer Support Technician.

MattBartoe · ‎05-22-2023

Hey Hugo. I downloaded the tool and scanned my system and tried to submit my system data but the URL that the tool tries to submit the data to is invalid. I have this happening on 2 different PCs. One Lenovo laptop on Windows 10 and one Dell laptop on Windows 11. Both updated with all Windows updates and Intel updates. No insider build on either of these PCs. I don’t think it will be difficult to replicate the issue.

Thanks.

TheWonderfulPie · ‎05-22-2023

Hey, I'm not an Intel employee, but I can tell you this : You have to save it and link it here in your response in the forums, not upload it directly with the tool. I believe that the "Upload" feature has been deprecated, but they didn't bother removing it from the tool

danielkr · ‎11-14-2023

The OP linked a SSU when they started this thread.

ReyanshVarshney · ‎05-21-2023

Same Problem Here. I installed 310.101.4369 update yesterday (21-5-2023) & today I opened Arc to actually record my video using auto-frame feature of Arc to record that in OBS Studio. Very Disappointed. My Operating System is Windows 11 Home 22H2 No Insider Build. Here's my SSU Report:

ReyanshVarshney · ‎05-21-2023

This should resolved as soon as possible @Hugo_Intel

mdb · ‎05-22-2023

Same problem after installing driver update:

AMD Ryzen 9 7950x

32 gb memory

Intel Arc A770 Predator Bifrost

Asus ProArt X670E Creator WiFI motherboard

Using Logitech Brio 500 camera

Windows 11 Pro 22H2 (build 22621)

Hugo_Intel · ‎05-22-2023

Hello TheWonderfulPie

We will be checking this issue with our team. As soon as I have an update or in case we need more information, I will post back.

Best Regards,

Hugo O.

Intel Customer Support Technician.

RebelAlliance · ‎05-24-2023

Same issue.

Intel Arc Control is one of the buggiest software I have ever had the displeasure of using. And this is not an exaggeration.

I use the Virtual Camera constantly to use the Blur Background effect. When it works, it works fine. But it is extremely finicky. Every time I put my PC to sleep or hibernate, I have to restart the application. Ok, I can handle that. Not a good look though for a behemoth like Intel with an army of programmers.

The icing on this rotten cake is 4369 is completely broken. It cannot use my external Logitech camera since it errors out with "something went wrong when trying to set camera source" and "camera is currently being used by another app". My internal camera is not working either via Arc. As of now, I am dead-in-the-water. I have tried a bunch of remedies to no avail.

For such a foundational software like the graphics driver, this is not acceptable.

BTW, the Windows camera app works fine. I can switch between my built-in camera and my external Logitech USB camera with no issues so the problem lies in the Intel Arc software/drivers.

/rant

RebelAlliance · ‎05-24-2023

Addendum: adding my SSU file to help Intel diagnose this issue.

Andres_Intel · ‎05-29-2023

Hello TheWonderfulPie,

We still working on the investigation we will let you know further details as soon as possible.

@RebelAlliance thank you for the information provided it has been really helpful, I am sorry to hear that you have the same issue.

Best regards,

Andres P.

Intel Customer Support Technician

Hugo_Intel · ‎06-07-2023

Hello everyone

We want to let you all know that we have replicated this issue and it has been assigned to our dev team who are currently investigating and working on it to come up with a fix for it. At the moment there is no estimated time or specific date for the fix to come up but if you want to check the status later on you can reference the Bug ID 18029053924.

Thank you for taking the time to report this Bug to us and for your continued support.

Best Regards,

Hugo O.

Intel Customer Support Technician.

TheWonderfulPie · ‎06-07-2023

Hello, thanks. You say that we can check the status of the bug by referencing this ID, but on what site can I enter this Bug ID to track the issue ?

Hugo_Intel · ‎06-09-2023

Hello TheWonderfulPie

You will need to open a new thread later on in case you want to check the status, or you can contact us directly through phone or chat and reference the Bug ID to get an update on the issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Hugo_Intel · ‎06-14-2023

Hello everyone, @TheWonderfulPie

I see no further questions related to this topic. We will now proceed to close this thread. Thank you once again for taking the time to report this issue to us as it helps us to improve the software for our Intel® Arc™ GPUs. Feel free to open a new topic if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Leviathan12052003 · ‎06-20-2023

@TheWonderfulPie I have same problem. Has there been any resolution to the problem? "Camera is currently being used by another app"

@ReyanshVarshney I would also like to use the blur and background features over at OBS, but not sure how that would be done.

Thanks.