Posting a question here, with reference to my comments from this post:
" I am facing a similar issue as well, and only with Honkai Star Rail as well. I would like to piggyback on this feed and provide information to debug this issue. I am facing the crash when going through a certain cutscene in the game, and I am currently holding on to cutscene as a point of reference for debugging this issue personally.
First I would like to elaborate the symptoms, as there are 2 observable symptoms so far.
Freeze Symptom 1 (timestamp 11:13PM, manually force crash to occur):
- Game and System suddenly freezes
- Screen hangs there for ~1min, before rebooting
Freeze Symptom 2 (timestamp 11:33PM, manually force crash to occur):
- Game and System suddenly freezes
- Screen hangs there for ~10s, before rebooting.
I have tried to lower the graphical settings to see if the issue is reproducible at default low settings (snippet below), and so far I am able to go through the cutscene 3/3 times.
I tried increasing the settings to high after that, in which the crash occurs 5s into the cutscene."
These are my previous comments on the aforementioned post. I have since then found multiple instances where crashes will occur (tabulated by "Situation and Reproducibility Rate"). All of the captured scenarios are from the game's 3.0 update (Amphoreus Region).
1. When playing the puzzle below in HSR's 3.0 update, you need to attempt to catch the broken spear. The game will 100% crash when facing towards the spear, and watching it speed across the screen. If facing away from the spear (hence you do not see the spear flying across the scre, the crashing will not occur. Occurrence 9/9 attempts.
reference: https://www.ign.com/wikis/honkai-star-rail/Amphoreus_Region_Guide
2. When interacting with certain treasure chests around this region. There will be a purple monster that steals your treasure chest, and start to spin around and eventually hide into a hole, as shown in the snippet below. Watching the monster spin around will 100% causes the system to hang and crash when in High preset graphics. Occurrence at least 15 attempts.
Reference to where the treasure chest is in the map. There are more of these monsters scattered around the region. So every time I try to collect a chest and these things pop out, my hand went straight for the power button to restart my PC.
3. "The Herta"'s is a character in the game, and when prompting the use of her technique (Keyboard type "E") when facing forward, it will cause the PC to hang and crash (only tried once)
4. When trying to access one of the endgame modes called "Pure Fiction", staying on the team selection screen will eventually cause the PC to hang and crash (2/2 occurrence).
I have attached my application and system logs I have collected for example 2 from the previous post. If any further logs are needed please do let me know.
Below are all the relevant HW and SW informarion.
System:
CPU - Ryzen 5 7500F
PSU - HuntKey WD750K 750W
GPU - GUNNIR Arc B580 Index
Mobo - MSI B650M Gaming Plus WiFi
RAM - 32 GB RAM (2 sticks of 16GB)
Software version:
Hardware Info:
OS Info:
Thanks.
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