Counter-Strike 2 performance update

[felipeagc]

Hello,

A few months ago there was a report about subpar performance of Arc GPUs in CS2, and an Intel employee shared a benchmark of a beta driver that brought big performance improvements in this game.

Now, ever since that was posted, I don't think we ever got these improvements in a production driver release. Is this still planned?

Performance in CS2 is pretty bad on my A750 compared to what an RTX 3060 would perform, often dipping below my monitor's refresh rate (144hz), which is very bad for a competitive FPS.

Thanks!

[AlfredoS_Intel]

Hi Felipeagc,

Thank you for posting in Intel Communities.

We appreciate for checking regarding the improvements that we are planning for Counter Strike 2.

Please allow us to ask the following information, so we can check with our development team about updates on this subject:

1. Were you referring to this thread on your post?

2. To give you an update, Intel is still currently investigating the problem. To aid their investigation, it would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

3. If possible, kindly provide a CapFrameX log of your performance when playing Counter Strike 2.

About CapFrameX

This is a 3rd party tool for frametimes capture and analysis based on Intel's PresentMon. The overlay is provided by Rivatuner Statistics Server (RTSS).

CapFrameX Installation instructions:

·      Go to https://www.capframex.com/download and download the latest version of CapframeX.

·      Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.

·      Unzip both installers and install them.

·      Launch CapFrameX and then close it. This is so it creates the user Configuration folder.

·      Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.

·      Paste this file to %userprofile%\Documents\CapFrameX\Configuration.

·      In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.

·      In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

·      Open CapframeX and do NOT minimize or close it.

·      Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".

·      Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".

·      Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".

·      Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.

·      To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

We will wait for your response.

Best Regards,

Alfred S

Intel® Customer Support Technician

[felipeagc]

Hi AlfredoS_IntelPreview,

1. Yes, that was the thread I was referencing.

2.  Thanks for the update. I attached the system scan to this reply.

3. I also attached the CapFrameX capture of a game of deathmatch in Dust 2, which is a worst-case scenario for framerates due to the large amount of players. The resolution was 1400x1050 and these were the graphics settings:

Thanks!

[AlfredoS_Intel]

Hi Felipeagc,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Felipeagc,

Thank you providing those information.

Please allow us some time to check on this. 

We will get back to you as soon as we have updates.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Felipeagc,

Thank you for waiting for our update.

While we were closely checking your concern, we need to ask if this procedure has been done already:

We have cases wherein the issue was fixed after a using a Display Driver Uninstaller (DDU) to uninstall the install driver and re-installing the latest driver. (The instructions can be found here) Many users from the old post have already done it, so I would like to confirm if you have tried this already.

We look forward to your reply.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Felipeagc,

I wanted to check if you had the chance to confirm the information that we asked. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Felipeagc, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician