Cyberpunk 2077 XeSS 2 Frame Generation Does Not Work in Hybrid GPU mode (dGPU+iGPU)

[passage2308]

Model:  Lenovo 15iax9i

Configuration: Arc A530M + Intel UHD Graphics (i5-12450hx)

Problem: In Cyberpunk 2077, Xess frame generation does not work in Hybrid mode. (dgpu+igpu)

The problem was also tested on a second identical laptop and the same result was seen.

Why is this important? Before running the game, you need to restart the computer to switch to dGPU mode. If we could use hybrid mode, since the iGPU handles some background tasks, the already anemic A530M can make better use of its 4GB of VRAM. (The absence of stutter in hybrid mode proves this.)

However, even in hybrid mode, this laptop configuration still had the gscx64 problem I mentioned in my other thread. That's a more fundamental problem. Random crashes, blue and black screens may occur in hybrid mode. 

[ArchieD_Intel]

Hi passage2308,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Have you tried contacting the OEM?

Was this working before?

What are the troubleshooting steps that you tried so far?

Is the Resizable Bar enabled?

Have you used DDU to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[passage2308]

     Have you tried contacting the OEM?

No. I am going to.

     Was this working before?

This is a new update, and it didn't work from the beginning.

     What are the troubleshooting steps that you tried so far?

Disabling hybrid mode and using discrete GPU mode. Reinstalled the OS yesterday but it is not fixed.

     Is the Resizable Bar enabled?

Yes. It's enabled.

     Have you used DDU to completely remove all residual drivers and installed a new one?

Yes. I did as i reinstalled the OS.

[ArchieD_Intel]

Hi passage2308,

Thank you for the update. I will be investigating this and will update you as soon as possible. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi passage2308,

To assist us in further investigating the XeSS issue you are experiencing, I kindly ask you to provide a screenshot of your game settings along with a CapFrameX result with a minimum duration of 3 minutes. This information will help us replicate the issue on our end and assess game performance more accurately.

Additionally, I would like to remind you that Intel® XeSS (Xe Super Sampling) is an AI-driven upscaling technology designed to automatically enhance gaming visuals and performance. I appreciate your cooperation and look forward to resolving this matter.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi passage2308,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi passage2308,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician