DBGHELP.DLL NOT FOUND Error in Knight Online

[Notkumpas06]

Hi; 

I keep getting this error in the game. 

I have confirmed that the problem is related to the graphics card driver.

I installed the attached drivers one by one.

It is the driver that does not give the error I mentioned (gfx_win_101.4669)

All higher versions of version 4669 cause errors.

We are waiting for a solution urgently

My computer;

CPU : i5 12400f 

MB   : Asus Prime H610M-R D4 (last bios 3010)

Ram : Corsair 16 Gb 3200Mhz

GPU : Arc A750 Ltd Edition 8 Gb 256bit dx12

Windows 10 Pro 

[Notkumpas06]

I wonder if anyone can answer and find a solution to this error?

lol

[RonaldM_Intel · Accepted solution]

Hello @Notkumpas06 

This is currently a known issue with this game running on Intel Arc A-series GPUs. Our debug team is working on it, however I cannot provide an ETA for the next update. 

As soon as we have news we'll also update this article: Error: "dll dbghelp not found" While Playing Knight Online* with Intel® Arc™ Graphics.

Best Regards,

Ronald M.

[Notkumpas06]

Hi 

There have been 2 updates since I opened this topic.

5194 and 5330

The problem is still not resolved after two updates.

It's been 5 months since I got my graphics card and the problem still persists.

I have to use it with the version 4669

**bleep** this graphics card, I will eventually sell it

[Notkumpas06]

hi

Knight Online itself has solved the problem that you have not solved for 5 months.

With the dx11 update of the game yesterday, it now works smoothly with the latest version 5330.

You couldn't find a solution to this problem for 5 months, but the game itself solved it.

I don't thank Intel

I hope to get rid of my Arc a750 graphics card as soon as possible.

byby..