DRIVER_VERIFIER_DMA_VIOLATION on new Intel ARC b580 using driver 32.0.101.6262

[AverageGreg]

I have a 12600k on an ASrock z790 Lightning, 2x16gb of 6400Mhz CL32 RAM, Windows 11 with the newest update, and a SeaSonic 650KM PSU.

I recently picked up this ONIX Odyssey B580 on January 31st. I've had multiple BSODs since then all stating the same error of DRIVER_VERIFIER_DMA_VIOLATION. I've tried reducing the clocks and memory frequency using the Intel Graphics Software, which didn't resolve the issue.

Most recently I used DDU to uninstall and reinstall 32.0.101.6262. All but one of these BSODs were while gaming or at the very least using the PC. But after reinstalling the driver I had a BSOD occur while installing Kingdom Come Deliverance from the EPIC games launcher. I was sitting in front of it on my phone not using the computer for anything other than downloading that game, when it suddenly BSOD.

I have now installed the most recent WHQL driver 32.0.101.6257 and will see if I continue to experience these spontaneous BSODs.

Looking up this BSOD I see that its often tied to USB devices, but the only change to my setup is the graphics card, it does not occur with my EVGA 2060 SC gaming. And I've been having no USB issues. I can also verify that all of my drivers are up-to-date, along with my BIOS. I have disconnected my USB microphone and webcam as additional steps to try.

[DeancR_Intel]

Hi AverageGreg,

Thank you for posting in the Community.

I would like to know more details that might help us pinpoint the problem:

Are there any yellow bangs or error codes within Device Manager?

Is the BSOD occurs when using other apps?

To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
• Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."

• When the scanning is complete, click "Next."
• Click "Save."
• Please send the saved file to us.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi AverageGreg,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi AverageGreg,

Since I have not heard back from you; I will be closing this inquiry and will no longer be monitored. I suggest creating a new thread for this.

Best regards,

Dean R.

Intel Customer Support Technician