DX11 Game (ffxiv and Genshin Impact) display problem, like the surface of water and others

[KirinI]

@ACarmona_Intel 

The same problem in This Post.

I tested in driver version 5379 and 5382, with A770 16G, has those problem.

You can check Genshin Impact display problem in This Post Attachment . 

There are the map coordinates of the location where the problem occurred.

The floor made of sand is gone, becoming transparent, the mountain of left is the same. I can see anything behind them.

And It's all fixed while I rollback to 5194.

In FF14 (Final Fantasy XIV), the surface of the water in the game becoming transparent, I can see anything under the surface of the water clearly. Any surface of the water in FF14, I tested in “Yanxia” and “The Ruby Sea".

Then I run FFXIV 7.0 Benchmark (ffxiv-dawntrail-bench) in different driver, 101.5186_101.5234 (WHQL) and the newest 101.5382, those problems can be reproduced.

May something wrong else I didn't find, can be checked by those attachments.

And It's all fixed while I test in 101.5186_101.5234.

There drivers were installed in a clean build, and reboot. The Attachment is encoded with my A770 in AV1, So you may need an Arc 380 or above to play them.

[KirinI]

There are the second part of this video

[KirinI]

There are the third part of this video

[KirinI]

There are the fourth part of this video

[KirinI]

It's also can be reproduced in driver 5444.

[ACarmona_Intel]

Hello KirinI, 

Thank you for posting in our communities. 

To confirm, the games that are having issues with the 5379 and 5382 graphics drivers are Genshin Impact and FF14 (Final Fantasy XIV).

Furthermore, please generate an SSU report to help us further analyze important details on your system since I will raise our case with our engineers. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

By the way, thank you so much for sharing the videos it's really appreciated.

We look forward to your response!

Thank you, and have a great day ahead! 

Best regards, 

Carmona A.

Intel Customer Support Technician

[nalatsuki]

hi! i have problems with genshin impact since i installed driver 5444 and i don't know how to solve it (i've tried a lot of things). 

can you help me or tell me where i should ask for help? thank you so much!

[KirinI]

Just post a new question in this forum.

Or you can rollback to driver 5194 to fix it.

[KirinI]

I don't think it is a problem need ssu...

and everyone can download this ssu now.

maybe you need another way to submit a ssu.txt.

there are my ssu.txt

there are the key

_GFrH9Ip3rMkC4wC5uOrpIetVQv5IKTwRAQUBLPlMmI

[ACarmona_Intel]

Hello KirinI, 

Thank you so much for the response.

I couldn't access the link that you provided for the SSU. I have sent you an email; kindly attach your SSU once you reply to my email.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello KirinI, 

I have already received your SSU, and I will now raise the case with our engineers.

As soon as our engineers have an update, I will post it on this thread.

Have a fantastic day, and thank you very much for your patience and understanding!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello KirinI, 

Thank you so much for patiently waiting on our response.

May we know the specific game distribution service you are utilizing while playing these games.? (i.e., Steam, the main FFXIV website, Hoyoverse for Genshin or Epic, etc.) So we can properly replicate the issue.

Best regards, 

Carmona A.

Intel Customer Support Technician

[KirinI]

The FFXIV Benchmark has no distribution...

And Genshin Impact (Hoyoverse) has the same problem.

Steam has no problem ( Apex, Dead by Daylight, etc... ).

No test in any Epic game.

But a good thing is, maybe 5445 is fixed those problem when i reinstall Windows and driver.

[ACarmona_Intel]

Hello KirinI, 

Thank you so much for the response.

The information that you have shared has been highly noted. I will let our engineers know regarding this.

And by the way, if you ever performed the reinstallation of Windows and installed the 5445 graphics, please keep us updated with the result.

Best regards,

Carmona A.

Intel Customer Support Technician

[NormanS_Intel]

Hello KirinI, 

I've reviewed the discussion thread you initiated, and I'd like to verify the update you provided. It appears you've reinstalled the Windows operating system and applied driver version 5445, which seems to have resolved the problem. Could you please confirm if my understanding is accurate? We are keen to pinpoint the exact cause of the issue, and your confirmation would be greatly helpful.  

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello KirinI,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello KirinI, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer