DaVinci Resolve Crashes Playing Video

[Tensor7]

I recently move a DR database from Mac to this Windows machine. The machine has i9-13900k CPU and a newly installed intel Arc B580 GPU. The project has nothing more than some Apple ProRes 422 HQ clips. EVERY TIME I skip the play head, Resolve immediately crashes. EVEN WORSE, Windows shows me blue screen EVERY SINGLE TIME. I have read posts about this issue back from April and why is Resolve stability issue keep getting worse over time? It crashes the whole computer playing video. What a joke.

[Tensor7]

And fun fact, mask rendering is also an issue. The mask I made on Mac is really clean as it’s 422 video. When on that windows machine, the mask has color banding on the edges when playing video with no reason. This is unacceptable and even simply unusable along with the crashing issue.

[DeancR_Intel]

Hi Tensor7,

Thank you for reaching out regarding the stability issues you're experiencing with Resolve on your Windows machine. I understand how frustrating it can be to encounter crashes and blue screens, especially when working with video projects, and I'm here to assist you in resolving this matter.

To address the issue, I recommend updating your graphics driver to the latest version. Please download and install the latest driver version 32.0.101.6989 from the following link: Intel Arc & Iris Xe Graphics Driver. This update may help improve stability and performance.

Additionally, I suggest performing a clean driver installation using the Display Driver Uninstaller (DDU). Detailed instructions can be found here: DDU Instructions.

For faster communication and assistance, I am available for a phone call. Please let me know a convenient time for you, and I'll ensure we connect promptly to discuss the issue further.

Thank you for your cooperation and understanding. If you have any questions or need further assistance, please feel free to reach out.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Tensor7,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Tensor7,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards, 

Dean R. 

Intel Customer Support Technician