Detroit: Become Human is not supported by ARC B580. And CS2 issues

[onatcolak]

When I start the Detroit: Become Human, game is warning me about "your graphic card is not supported by Detroit: Become Human and game is likely crash etc." And when I playing the game, it's really crashed 3 times. Btw CS2 is not optimized very well at ARC B580. I'm getting average 200 fps in CS2 but Fps is gets stuck between 60-80 for no reason in the middle of the game. Could you look into these issues and solve these problems please?

[JeanetteC_Intel]

Hello onatcolak,

Thank you for posting in Intel Communities.

I see that you're experiencing problems with both Detroit: Become Human and CS2. To ensure we can address each issue thoroughly without any confusion, I recommend handling them separately. Please let me know which game you'd like to continue discussing in this thread and kindly create a new support ticket for the other game.

For the game you'd like to continue troubleshooting in this thread, please provide the following information so I can identify the appropriate solution:

1) Which gaming platform did you purchase/download the game from?

2) What graphics driver version are you currently using?

3) Please generate and share an Intel SSU report from your system.

4) What is the make and model of your power supply unit?

5) Tell us the steps to reproduce the issue.

6) Based on your specific problem type, please also include:

• For game crashes: Please generate and submit dump/log files,
• For performance issue: Please provide:
  • Your monitor/display specifications (make, model, and connection cables)
  • A detailed description of the performance problem (e.g., "FPS drops when entering specific areas or during certain actions")
  • Screenshots or detailed description of your in-game graphics settings (quality preset, resolution, ray tracing status, etc.)
  • CapFrameX capture data (.json files) demonstrating the issue - please capture at least 3 samples to establish a reliable performance baseline

I look forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support

[onatcolak]

I purchase these games from Steam.

I'm using Intel Arc B580 Version 32.0.101.8132 

My PSU is "Corsair CV550 550W 80+ Bronze PSU CP-9020210-EU"

My monitor is "MSI Optix G24C4 23,6" 144HZ 1ms" also "Display port 1.4 cable"

I attached a screenshot about Detroit Become Human error. The game crashed at least 3 times when I play but I don't have record about in game  

Also I don't have a screenshot or video about CS2 fps stuck problem because I can't get video record when I play

[JeanetteC_Intel]

Hello onatcolak,

Thank you for providing these helpful details. Since you've shared additional information specifically about Detroit: Become Human, let's concentrate on addressing this game within this current thread. For your CS2-related concerns, please create a separate thread so we can give each issue the focused attention it deserves.

Please proceed with clean installation of the latest graphics driver version 32.0.101.8136 using Display Driver Uninstaller (DDU) to Uninstall a Graphics Driver (Safe Mode).

If the problem continues, please use the steps outlined in the provided link to generate dump/log files. These files will assist us in conducting a more thorough investigation of the issue.

I am looking forward for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[onatcolak]

Hello JeanetteC,

Thank you for your patience and for guiding me through the troubleshooting process. I have completed a thorough analysis based on your previous instructions.

I cleaned my Intel driver with using DDU and uploaded to version 32.0.101.8136  .The issues persist: the Detroit: Become Human warning and occasional crashes also CS2 fps stuck in middle of the game. (I have done maybe 10 times for previous versions as well, especially when I had CS2 FPS stuck problems but nothing had change)

The most critical data for analysis has been found and is provided below:

1. Found Crash Log (Application Error 1000):

• I successfully located and exported a clear Application Error (Event ID 1000) log entry related to the game crash.

• The log shows the crash involved DetroitBecomeHuman.exe and the system file ntdll.dll, which strongly indicates a driver-level conflict with the game's execution

2. Provided Reports (Attached in ZIP file):

The following files are contained in a single ZIP archive, uploaded and accessible via the link below:

• DxDiag.txt (Full system and driver summary)

• Application Error.evtx with zip (The specific Detroit: Become Human crash log) 

• Resolved System Errors (.NET Runtime):

  • Btw during the log review, I found repeated .NET Runtime (Event ID 1023) errors which were preventing Intel's own support components (DSAArcDetect64.exe) from running correctly.

  • I have since manually installed the necessary .NET 8.0 and 9.0 Desktop/ASP.NET Runtimes (x64). These system errors are now resolved, ensuring my Intel support software is fully functional.

[JeanetteC_Intel]

Hello onatcolak,

Thank you for the detailed troubleshooting work and comprehensive analysis. Your structured approach is invaluable for our investigation.

The crash data you've provided is key to identifying the underlying driver issue. With problems persisting through multiple fresh installations, we need to perform an in-depth analysis.

I'll share updates as they become available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello onatcolak,

Please be advised that this issue is still being investigated and would need to gather the following details below:

1. Have you tried re-installing the game?
2. Please try installing the latest driver version Intel® Graphics Driver 32.0.101.8247 using DDU (in safe mode).

If the issue persists, please share the complete crash dump so I can check the issue further.

Best regards,

JeanetteC.

Intel Customer Support Technician