Refresh rate problems, Intel ARC B580

[Drakkar]

Bem, eu atualizei recentemente. Eu tinha um GTX1060 6 GB, o que me dava 144 Hz a 1920x1080 no meu monitor; no entanto, com minha recente compra do Arc B580, usando o cabo Ugreen HDMI 2.1, ele está me dando apenas 60 Hz a 1920x1080. Baixei o DDU para desinstalar drivers gráficos antigos, instalei os Intel e nada mudou; Eu ainda tenho meus 60 Hz.

Meu monitor é um GN246HL ACER, com entradas HDMI, VGA e DVI.

[RandyT_Intel]

Hi @Drakkar,

Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you tried installing the latest BIOS on your computer?
• Are you using a direct connection, or are you using video adapters, converters, or a docking station?
• Have you tried using a different HDMI cable?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Drakkar]

1° OK

2°Yes, I have the latest version. I have an MSI PRO B650m-p.

3° Yes, I'm using it that way.

4° Yes.

[RandyT_Intel]

Hi @Drakkar,

Can we try this step, Install the latest Display's INF file for your display.

• Some displays will require an update to their firmware. Consult with your display manufacturer for instructions on how to update it.

Randy T.  

Intel Customer Support Technician 

[Drakkar]

I think I've "discovered" the problem, as I said, my monitor has HDMI, DVI and VGA inputs. It seems that the monitor only delivers 144hz over DVI, which seems strange to me, but I think the problem is with my monitor.

Thanks for your attention.

[RandyT_Intel]

Hi @Drakkar,

Thank you for the update. I'm glad to hear you've identified the potential issue with your monitor's input settings. It does seem unusual that the monitor only delivers 144Hz over DVI, but it's good to know where the problem might be.

May I ask if you still need further assistance from my end?

Randy T.  

Intel Customer Support Technician 

[RandyT_Intel]

Hi @Drakkar,

I wanted to provide you with an update regarding your previous concern. We recommend using a direct cable connection for improved display quality and performance. For more information, please refer to our article titled "Using Video Cable Adapters, Splitters and/or Docking Stations in..." This article provides valuable insights into optimizing your setup.

I will be closing this inquiry. If you require further assistance, please submit a new question, as this thread will no longer be monitored. 

Randy T.  

Intel Customer Support Technician