Detroit: Become Human still has issues on Intel Arc

[m_almind]

I'm having problem playing Detroit: Become Human, similar to what I see other people have had around the internet.

I'm getting texture issues like what is show in this Youtube Video: https://youtu.be/bzuYWWNgXYA?si=dGZd5zoi0WeWln5N 

I'm running with the newest Intel Arc Driver on my Intel Arc B580. The game runs using Vulkan, I believe through my own research and troubleshooting, that the issue lies in a compatibility with Vulkan, however I have only experienced this issue with Detroit: Become Human.

Do we yet have any solutions to this issue?

[VonM_Intel]

Hi, m_almind.

Thank you for posting in our Community. I understand you're experiencing texture issues while playing Detroit: Become Human on your Intel Arc B580, and you've identified potential compatibility problems with Vulkan. It's great that you've already done some troubleshooting. The texture issues you're facing may indeed be related to Vulkan support on Intel Arc graphics, as Vulkan is still being optimized for Intel GPUs, and some titles can have issues because of that. 

I also noticed that your graphics driver is outdated. As a first step, I recommend updating to the latest driver version (32.0.101.6647). Additionally, I suggest using Display Driver Uninstaller (DDU) to completely remove the old driver before installing the new one. DDU helps with troubleshooting graphical issues by ensuring no old files cause conflicts.

Once you've updated your driver and used DDU, please let me know and share your Intel SSU logs so I can further investigate if the issue is still the same.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Fredico]

I am experiencing the same issue. Even though the latest driver, version 32.0.101.6651, is installed, I am still encountering visual distortions.

[m_almind]

Yes, I see that a new driver update came out this friday shortly after I posted the question. So I tried now removing my old drivers with DDU in Windows Safe mode and then installing this most recent driver 6647. The issue still remains. I've attached my SSU logs.

Thanks

[VonM_Intel]

Hello, m_almind.

I see that the issue remains. In the meantime, I will need to do further research on this matter and post the response on this thread once available.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, m_almind.

Thank you for bringing this issue to my attention. I want to assure you that Intel is aware of this problem and it is currently being investigated. I appreciate your patience and understanding as I work towards a resolution. 

Best regards,

Von M.

Intel Customer Support Technician

[m_almind]

Thanks. Please try and reply in this thread when there's any progress

[Ernesto_C_Intel1]

Hi @m_almind, 

I'm contacting you on behalf of my technician. No worries, we'll let you know as soon as we have progress on our investigation with texture issues with Detroit: Become Human. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[AndkaYT]

I am having the same issue as the person starting this thread, with my brand-new limited edition arc b580. The texture pops in the game all the time. I have the latest drivers, an i5 12600kf and 32gb ram. Other games like rdr2 work well.

[m_almind]

Hi,

Given the recent activity on this thread I was wondering if theres any progress on this case?

I saw that a new graphics driver update was recently released, but Detroit: Become Human was not mentioned in the patch notes and upon updating I immedietly tried launching the game again and indeed the issue still remains.

Any progress info would be appreciated.

Thanks

[Fredico]

When will you fix the visual glitches in Detroit: Become Human? It's been more than 5 months since the graphics card was released, and you still haven't resolved this issue. When can we expect a fix?

[Ernesto_C_Intel1 · Accepted solution]

Hi @m_almind,

I hope you're doing well. I'm pleased to inform you that our recent tests indicate that the latest graphics driver version 32.0.101.6972 effectively addresses the issue you've been facing.

We encourage you to update to this driver version and evaluate its performance on your system. Your feedback is crucial to us, and we look forward to hearing whether this solution meets your needs.

If you experience any further problems or have any questions, please feel free to contact me directly. We are dedicated to providing you with a smooth and satisfactory experience.

Thank you for your cooperation and understanding.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[lian1]

I am here to tell you that i have installed the latest driver after using DDU and it is not fixed!

[Ernesto_C_Intel1]

Hi @lian1, 

I hope this message finds you well. I wanted to clarify that my previous statement was made in consideration of the systems initially posted by @m_almind. To ensure that I fully understand your situation and provide the most effective assistance, I kindly ask that you create a new thread. This will allow us to focus specifically on the issue you have encountered and work towards addressing it promptly.

Thank you for your cooperation and understanding. I look forward to assisting you further.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @m_almind,

I hope this message finds you well. I am writing to follow up on my previous request regarding the testing of the latest graphics driver. We are keen to ensure that the update resolves the issues we have been experiencing.

Could you kindly provide an update on the testing process? Specifically, I would appreciate it if you could advise whether the issue still persists or if the new driver has successfully addressed the problem.

Your feedback is invaluable to us, and it will help us in making informed decisions moving forward. If there are any additional steps or information required from our side, please do not hesitate to let me know.

Thank you for your attention to this matter. I look forward to your response.

Regards, 

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @m_almind,

I hope this message finds you well. I wanted to follow up regarding our previous communications. As I haven't received a response to my last follow-up, I will proceed to close this case for now.

Please know that your satisfaction is important to us, and we are here to assist you whenever needed. If you have any further questions or concerns, feel free to reach out to us at any time. We are always happy to help.

Thank you for your understanding and cooperation.

Regards, 

Ernesto C.

Intel Customer Support Engineer

[m_almind]

Yes, thank you. All this took a bit longer than I'd liked, but yes the latest driver update did fix my issue, so thank you!

I installed the latest driver update with a clean installation tested the game after restarting my computer, so my issue has been completely resolved like this