Driver issue query

[UnknownProphet]

Not sure where to post this hoping intel pick it up 

I have noticed there is a conflict happening with the latest NPU Driver that intel software Application installs /Or/Arc-GPU and Software Application where system has conflicts with nVidia GPU/BSOD events 

[DeancR_Intel]

Hi UnknownProphet,

Thank you for contacting Intel Customer Support regarding the driver conflicts you're experiencing between Intel's NPU driver/Arc GPU software and your NVIDIA GPU, which are causing BSOD events. 

I understand how frustrating system crashes can be, especially when they're related to driver conflicts. I'd like to help you resolve this issue as quickly as possible. 

To better assist you, I need some additional information: 

Option 1 - Intel System Support Utility (Recommended): Please download and run the Intel System Support Utility (SSU) from: https://www.intel.com/content/www/us/en/support/articles/000005511/processors.html This will automatically gather your system information and driver details. 

Option 2 - Manual Information (if you prefer not to use SSU): 

• System model (Desktop or Laptop brand/model) 
• Intel CPU model 
• Intel GPU model (if applicable) 
• NVIDIA GPU model 
• Current Intel driver versions (NPU, Arc GPU, Graphics) 
• Windows version 

Error Documentation: 

1. Screenshots of any BSOD error messages or conflict notifications 
2. Error logs from Windows Event Viewer: 

• Press Windows + R, type "eventvwr.msc" and press Enter 
• Navigate to Windows Logs > System 
• Look for critical errors around the time of crashes 
• Right-click on relevant errors and select "Copy" > "Copy Details as Text" 

Given the complexity of driver conflicts and BSOD issues, I'd recommend a phone call for real-time troubleshooting. This would allow me to guide you through diagnostic steps immediately and provide faster resolution. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi UnknownProphet,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi UnknownProphet,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards, 

Dean R. 

Intel Customer Support Technician