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Hello stece,
Thank you for providing the detailed information, video link, and confirmation of the troubleshooting steps already performed. I will need to conduct further research on this matter to determine the best next steps. Once I have more information, I will post an update on this thread.
Best regards
Von M.
Intel Customer Support Technician
I am deeply disappointed. It has been a month since I reported this issue, yet there is still no solution. I support Intel graphics cards ranging from the A series to the B series. However, while I can enjoy games smoothly using NVIDIA 30 series graphics cards in internet cafes, at home, I have to endure the problem of random screen freezes, which force me to log out of the system, but I cannot return to the game session.
