EA FC 24 Could Not Enter The Match

[Adlizers]

i dont know why when i trying to change the duration of match, randomly i can't enter the match in FC 24, but if i set to 3 minutes duration and world class difficult thats work, i can enter the match... any solution for this problem? i share the videos related to the problem

[ACarmona_Intel]

Hello Adlizers, 

Thank you for posting in our Intel communities.

Please provide the following information so we can determine the root cause of the issue and provide you with a solution:

• We wanted to know if the issue happened the first time that you played the game. This is to check if there might be unknown changes to the system that cause the issue.
• Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.
• And was FC 24 the only game that was having an issue with your system?

We look forward to your response!

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Adlizers, 

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue. 

Thank you, and have a great day! 

Best regards, 

Carmona A.

Intel Customer Support Technician

[Adlizers]

issue happened randomly, and yes its only happen with EA FC 24.. 

here im generate the SSU

[smithjohns]

Are you using the official version of EA FC 24 or using an EA FC Mobile Mod APK Unlimited money and gems latest version?

[ACarmona_Intel]

Hello Adlizers, 

Thank you so much for the response.

Please try the following troubleshooting steps outlined in the link below for a possible solution:

• Random Freezes and Crashes When Using the Intel® ArcTM A770 Graphics Card

By the way, resizable BAR is important as it enhances the graphics card's performance. Was it enabled in the BIOS? To check, please follow this article: What Is Resizable BAR, and How Do I Enable It?

If the issue still persists after trying out the troubleshooting steps that we have provided, please generate a new SSU and share it with us again.

And also, may we know What is the brand and model of your power supply? This is to check if your PSU meets the Arc graphics requirements. 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[TanmoyAbir]

hello intel, i have the same issue with my arc a750. game crashes on loading screen with certain teams and also game runs with other certain teams! I am also looking forward to you.

here is my ssu

[ACarmona_Intel]

Hello TanmoyAbir,

Thank you for posting in our Intel communities.

Please file a new case so that we can properly support you.

Intel Support: https://www.intel.com/content/www/us/en/support.html

Thank you for your understanding, and have a great day ahead.


Best regards,
Carmona A.
Intel Customer Support Technician

[ACarmona_Intel]

Hello Adlizers, 

We are checking in with you on the game issue to see if you have already performed the recommendations that we have provided or if you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any questions. 

Thank you, and have a great day! 

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Adlizers, 

We are checking in with you, as we have not heard any response from you. 

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Adlizers, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.


Best regards,
Carmona A.
Intel Customer Support Technician