FC25 BLACK SCREEN ON ARC B580

[Alankamsin]

am experiencing a black screen issue when trying to start a match in FC25. The game launches normally and menus work fine, but as soon as I attempt to begin Kick Off, the screen goes completely black and I cannot proceed.

I am using Intel Arc B580

[JedG_Intel]

Hello Alankamsin,

Thank you for posting on Intel Community Forum.

It appears that you're encountering issues while playing FC25. To investigate and identify the root cause, kindly share the information below.

1. Was this functioning correctly before?

2. Is the issue isolated to FC25?

3. Which game distribution platform is being used (Steam, Epic Games, etc.)?

4. Have you performed troubleshooting steps? If yes, please share it to avoid repetition.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Alankamsin]

1. I have been experiencing a black screen in FC25 from the beginning.

2. Yes, only FC25 is having the black screen issue.

3. I installed the game from Steam.

4. I have already tried reinstalling FC25, and even reinstalled Windows, but the problem remains the same, even with the latest Arc driver.

[JedG_Intel]

Hello Alankamsin,

Thank you for sharing all this information.

To further troubleshoot the issue, kindly follow the outlined steps below.

1. Update the BIOS to the latest version 15.03

2. Reseat the GPU

3. Adjust the in-game settings

4. Prior to installation of the latest driver 32.0.101.7028, please perform a clean installation using DDU

If you continue to encounter the same issue, please let me know and provide the full model of the power supply being used.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Alankamsin]

I don’t think that will make any difference, I can only hope you fix this bug in the next driver update.

[JedG_Intel]

Hello Alankamsin,

I perfectly understand where you are coming from and rest assured that we'll be working towards a fix. But, it’s still important that we isolate and troubleshoot the issue on your system to see what might be causing it in your specific setup. This way, we can determine whether it’s a driver-related bug or something else at play.

Your cooperation in going through these steps will really help us narrow things down and work toward the right solution for you.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Alankamsin,

I'm checking to see if you were able to review my previous post. Please let me know if you need further assistance for me to proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician