Flashing light in game and missing ui in Gundam battle operation 2

[katun]

i use B580 i cant play it 

Flashing light in game and missing ui in Gundam battle operation 2

[JedG_Intel]

Hello katun,

Thank you for sharing a short video clip to illustrate the issue. To assist you further and work toward a proper resolution, kindly provide the following information:

1. Was this running/working fine before?

2. Is the issue isolated to Gundam battle operation 2?

3. Where did you download the game? Kindly share the link.

4. What game settings are currently in use?

5. Have you performed any troubleshooting steps?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[katun]

1. Was this running/working fine before?                  NO 

2. Is the issue isolated to Gundam battle operation 2?         yes

3. Where did you download the game? Kindly share the link  https://store.steampowered.com/app/1367080/MOBILE_SUIT_GUNDAM_BATTLE_OPERATION_2/

4. What game settings are currently in use? i set it All high

5. Have you performed any troubleshooting steps?     No

[JedG_Intel]

Hello katun,

Thank you for sharing all this information.

Please also share the System Support Utility report for me to check your system components and configurations.

Best regards

Jed G.

Intel Customer Support Technician

[katun]

help

[JedG_Intel]

Hello katun,

I appreciate the SSU report. To further troubleshoot the issue, please try to follow the steps below.

1. Update the graphics driver to 32.0.101.6881

2. Ensure to perform clean installation

3. Update the BIOS

4. Adjust the game settings

5. Check for Game Updates

6. Reinstall the Game

If you continue to observe the same issue, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[katun]

Still encountering the same problem

Your graphics card can't run dx11 this game
I tried everything you said and it's still the same
Why don't you try using a b580 graphics card to play this game
and fix it, I dare you to buy a 4060, it won't be like this 

[JedG_Intel]

Hello katun,

Thank you for taking the time to try out the recommended steps. To assist us in accurately replicating the issue on our end, we kindly ask that you provide the exact game settings you are currently using. Additionally, it would be greatly appreciated if you could share the detailed steps required to reproduce the issue. This information will be invaluable for our further investigation.

Best regards

Jed G.

Intel Customer Support Technician

[katun]

Why don't you try it yourself?   just test it and fix it!

[VonM_Intel]

Hello katun,

Thank you for your feedback. Please know that we take all reported issues seriously. While we aim to reproduce and validate reported behavior internally, certain issues, especially those tied to specific hardware, software versions, or configurations, require detailed information from the field to ensure an accurate diagnosis and resolution. To clarify, Intel Arc graphics cards, including the B580, do support DirectX 11. However, certain legacy titles may exhibit performance or compatibility issues due to differences in driver optimizations compared to other architectures. We are actively working to improve support and stability across a wide range of games and use cases through ongoing driver updates.

Just to confirm, when you updated the graphics driver to version 32.0.101.6881, did you perform a clean installation using DDU (Display Driver Uninstaller)? This step is important as it helps ensure that any remnants of previous driver versions do not interfere with performance or stability

Rest assured, your input is being used in our investigation. We're committed to resolving this as efficiently as possible.

Best regards

Von M.

Intel Customer Support Technician

[JedG_Intel]

Hi katun,

I'm just following up with regards to the information that we previously asked. Please inform us at your earliest convenience so we can determine the best course of action.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello katun,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[katun]

this bug report fix it

[katun]

1. Graphics Driver Information:

• Latest WHQL Driver Tested: Graphics Driver 32.0.101.6987 (WHQL Certified). This driver specifically adds support for the gundam battle operation 2, but the issue persists.

• Previous Driver Tested: Graphics Driver 32.0.101.6913. The exact same freezing and crashing behavior occurred with this driver version as well.

• Clean Driver Installation: Performed A clean driver installation using DDU.

2. Game Information:

• Game Name: gundam battle operation 2

• Where to Obtain: [Steam]

3. System Information:

• Manual System Information:

  • Processor Make and Model: ryzen 5600G

  • Motherboard Make and Model: B550M PRO

  • Amount of Memory (RAM): 16GB DDR4 3200MHz

  • Graphics Card: Intel Arc B580 12GB

  • Operating System Version/Build Number: Microsoft Windows 11 Home, Version 10.0.26100 Build 26100

  • Power Supply Make and Model: 650W PSU

4. Steps to Reproduce the Issue:

1. Launch the gundam battle operation 2 

2. Navigate to the lobby section.

3. Attempt to load into any multiplayer match.

4. The system will completely freeze and become unresponsive during the loading screen before entering the match. 

Hopefully this gets fixed soon .