Fortnite CRASH Direct 12 31.0.101.4502

[BubbleFish]

Hi Since this week Fortnite crash after about 5 mins of playing each time i start a game. I have try Direct X11  and the game dont crash but the fps performance was the half as Direct 12. I have the 31.0.101.4502 driver right now.

My PC was

intel i7 9700k

Aorus z390 Elite

32gb Ram 3600 Ripjaw

ARC A770 Intel model

[IsaacQ_Intel]

Hello @BubbleFish

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

We would like to let you know that we are currently working on a fix to solve the issues with Fortnite. The driver developer team is working to implement a fix in an upcoming driver. However, we are unable to commit to an estimated time or updates regarding this matter. but rest assured that it is coming soon.

Since this requires more effort on our end, and to avoid duplicate efforts, we are considering closing this thread. But we would like to confirm if you have any other questions.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Hugo_Intel]

Hello BubbleFish

I see there are no further questions related to this topic so we will proceed to close this thread. Feel free to open a new topic if you need further assistance. 

Best Regards,  

Hugo O. 

Intel Customer Support Technician. 

[IsaacQ_Intel]

Hello @BubbleFish

Thank you for your patience.

According to our information, please stay aware of the new driver release that will be posted tomorrow, since it should have a fix for this issue.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Jocelyn_Intel]

Hello, @BubbleFish  

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[IsaacQ_Intel]

Hello BubbleFish  

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.