Hello Abujar,
Thank you for posting on the Intel️® communities. We would be more than glad to help you.
We would like to further review this matter internally, but we want to confirm the following inforamtion:
- When did the issue start?
- What steps have you taken to solve this issue?
- What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
- Is this the first discrete graphics card installed in your system?
- Is Resizable BAR or Smart Access Memory enabled?
- Is there an error message when the game crashes? If so, provide us with a screenshot of the error message.
- Share with us a video showing your issue. This would help us with issue replication purposes, in case it is necessary.
- We would like to gather more information about your system, so please create a system report using the following tools:
• Intel System Support Utility (Intel SSU)
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."
• Intel® Graphics Command Center:
- Open the Intel Graphics Command Center
- Navigate to the Support tab
- Select System Diagnostic
- Click Generate Report
- Select Save and name the output file.
Best regards,
Jean O.
Intel Customer Support Technician
