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A750 play naraka‘s problem

zzmore
Beginner
613 Views

When playing games, many scenes are not completely displayed, especially the lighting problem is very serious. The driver version is up to date and the game has minimal special effects, but in some scenes there will be a problem that it is all light and white.

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Hugo_Intel
Employee
576 Views

Hello zzmore


Thank you for posting on the Intel® ARC™ Graphics Communites. I see you are experiencing graphics corruption issues in this case more related to lighting when playing Naraka's Bladepoint. I know this can cause limitations when playing your game and we will gladly help.


I see from your post the driver is up to date, however, if not done yet, as a first step I would like to recommend the installation of the latest driver 31.0.101.4644 using Display Driver Uninstaller to make sure the is no corruption coming from the previous driver installations.


In case we need to replicate this issue we would like to get more information about the game, please let us know the following :

  • What distribution service was the game downloaded from?
  • What are the in-game graphics settings you are using? If possible, a screenshot would be better.
  • Is the issue happening anywhere in the game or only in a specific scenario? If any, share with us instructions that can be followed to replicate this problem.
  • Share with us a screenshot or short video showing the issue.


We would also like to get your system hardware/software information so we can check for possible needed updates and know the hardware the game is running on, for that, please share with us a log file from the Intel® System Support Utility.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
535 Views

Hello zzmore


I wanted to check if you had the chance to test the driver installing it with Display Driver Uninstaller. In case the issue continues, please share with us the details of the game we requested as well as the report from the Intel® System Support Utility.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
501 Views

Hello zzmore


We have not heard back from you and we hope the previous recommended driver update helped to get this issue fixed, however, since there are no further questions we will close this thread but feel free to open a new one if you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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