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Game crush

Abujar
Beginner
568 Views
Far cry 3 can't run on the intel arc a770 16gb.When click on the play then program terminate.
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3 Replies
Jean_Intel
Employee
537 Views

Hello Abujar,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

We would like to further review this matter internally, but we want to confirm the following inforamtion:

  • When did the issue start?
  • What steps have you taken to solve this issue?   
  • What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
  • Is this the first discrete graphics card installed in your system?
  • Is Resizable BAR or Smart Access Memory enabled?
  • Is there an error message when the game crashes? If so, provide us with a screenshot of the error message.
  • Share with us a video showing your issue. This would help us with issue replication purposes, in case it is necessary.
  • We would like to gather more information about your system, so please create a system report using the following tools:

• Intel System Support Utility (Intel SSU)

  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

Intel® Graphics Command Center:

  • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
513 Views

Hello Abujar,


We would like to continue helping you with your problem, but we need you to gather the inforamtion we have asked to continue troubleshooting your issue more efficiently.


Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
481 Views

Hello Abujar,


Since we have not received a response from you, we will proceed to close the thread. If you need any more information, please just submit a new question since this thread will no longer be monitored. You should gather the information we requested, as it will help us troubleshoot your issue.


Best regards,

Jean O.

Intel Customer Support Technician


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