Game lags and stutters on external monitor

[AdamB06]

Hi there, I just bought a new laptop, specifically an Asus Zenbook 14. Which has an Intel Core Ultra 7, Intel ARC IGPU and 16 GB of RAM. I tried to play some games on it, for example Football Manager which is not a game that requires a high-end PC and it ran smoothly without any problems.

However when I close the lid and use only my external monitor AOC 27G2U5 using an HDMI cable, the first thing I notice is that the display is not that sharp. When I play a game on it, the FPS drops and the game stutters.

I tried a lot of stuff from other threads such as: different HDMI cables, updating drivers, turning off V-sync, using the same refresh rate on the laptop and monitor. None of these worked for me. The resolution is 1920x1080 on the monitor and 2880x1800 on the laptop.

If there is anyone here who knows some potential solution for my problem, I would appreciate any help.

[Earl_Intel]

Hi AdamB06,

Thank you for posting in the communities!

Please supply the information requested here so that we can better assist you and identify the best course of action:

• May I know the exact make and model of your monitor?
• Does the issue also happen on other games?
• What HDMI revision are you using? is it 1.4, 2.0, or 2.1?
• Can you provide us the game settings of Football Manager for us to try and replicate the issue internally.

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi AdamB06,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi AdamB06,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician