Genshin Impact Lag and Stuttering After Driver 32.0.101.6127 Update

[Sukrit]

Dear Intel Graphics Team,

I am writing to report a serious performance issue I’ve encountered after updating to the Intel Arc Graphics Driver version 32.0.101.6127.

After installing this update, I noticed severe lag and stuttering in Genshin Impact, despite the game maintaining a constant 60 FPS. This performance drop persists even when I reduce the graphics quality settings. The only way to restore playability is by switching to full speed Mode, which was never necessary before.

I did not face this issue with driver version 31.0.101.5186, where Genshin Impact ran smoothly without any stutters or input lag. It seems this issue is specific to the newer driver and has been affecting several users based on community feedback.

I kindly request that your team investigate and address this problem in a future driver update. A fix or a rollback recommendation would be very helpful for affected users like me.

System Details:

GPU: [Your Intel Arc (ultra7 155h) gpu]

OS: [Your Windows 11]

Problematic Driver: 32.0.101.6127

[ArchieD_Intel]

Hi Sukrit,

Thank you for reaching out to the Intel Community Forum regarding the performance issues you've experienced with the Intel Arc Graphics Driver version 32.0.101.6127. To assist us in investigating the issue, please provide the following details:

• Have you used DDU to completely remove all residual drivers and installed a new one?
• Did you verify the game files or reinstall the game?
• Could you provide a screenshot of your in-game display and graphics settings?
• Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[DarkoJack]

After the new update genshin now lags, fresh PC with new driver. (Everything is up to date,bios,chipset to lan and wifi drivers Everything!!!!). This is 100% driver issue.

[ArchieD_Intel]

Hi Sukrit,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Sukrit,

Thank you for the update. To help us in addressing this issue, please provide the information I'm requesting in my initial response especially the SSU log of your system. 

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Sukrit,

I wanted to check if you had the chance to review the previous post. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[RandyT_Intel]

Hi Sukrit,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician