Graphical Glitch - Black Ops 6 Zombies - Intel Arc B580

[evening]

Hello,

On the Black Ops 6 Zombies map "Terminus" there is visual glitch, overall flickering on the sea in the entire map and near Ship area (west side of the map) if you go under the ship whole screen turns to white as sea seems to glitch out.. I tried all shadow and shader settings, also the deferred pyshics quality setting which affects water, from low to high and it still occurs on all. I will also link a youtube video demonstrating how it looks and how to reproduce it.

I downloaded the game from Xbox/Microsoft Store, tried verifying files still same.

here is the video example of the issue and recreation steps:  https://youtu.be/RJJ5DpK3Qco

I attached my SSU report and my game settings below in the zip file.

[JeanetteC_Intel]

Hello evening,

Thank you for reaching out to Intel Communities.

To better understand the issue and offer an effective solution, please provide the following key information:

1) Is this a newly installed game experiencing the issue, or did the game previously work fine and only recently encounter problems?

2) Were there any changes made before the issue arose?

3) Have you attempted a clean installation of the latest driver (version 32.0.101.6881, WHQL Certified) using Display Driver Uninstaller (DDU)? If so, have you tried installing an older driver version, such as:

• Intel® Graphics Driver 32.0.101.6877
• Intel® Graphics Driver 32.0.101.6876
• Intel® Graphics Driver 32.0.101.6874 (WHQL Certified)

4) Is the issue specific to this game alone?

I look forward to your response.

Best regards

JeanetteC.

Intel Customer Support Technician

[evening]

well sorry for duplicate replies, earlier my posts weren't posted so i posted back to back and It seems they're back I couldn't find a delete option so I edited them to minimal. Sorry for the clutter.

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[evening]

Hello Jeanette,

1) The game has been installed for more than two months. It worked properly without this issue on more older graphics driver versions. However, the problem began appearing with the last 3 or 4 driver releases, including all the versions you mentioned.

2) No changes were made, as I said it's been around for more than 3 drivers I waited to see if it would get solved but it appears glitch still occurs on the latest drivers, sorry for the delay in reporting this.

3) Yes I always perform clean installation of my drivers using DDU. I have tried the latest driver and also rolled back to all the older versions you mentioned to test them once again and yes glitch occurs on them too. I remember this issue not happening on more older drivers. 

4) The issue is specific to Black Ops 6, furthermore it appears on only this map (Terminus). Other maps in this game work properly without this issue and also other demanding games I do play do not show this kind of issue.

[evening]

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[JeanetteC_Intel]

Hello evening,

Thank you for providing these crucial details. I will look into the matter further and share an update as soon as I have more information.

Best regards

JeanetteC.

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hi @evening, 

I'm contacting you on behalf of my technician, Jeanette. Allow me time to recreate the issue you've raised.

I'll provide an update as soon as possible.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[JeanetteC_Intel]

Hello evening,

Please be informed that we are still in the process of recreating the issue and require your input on the following details:

1. Could you please share your saved game files?
2. Does the issue occur across the entire map (Terminus), or is it confined to a specific area?

I will send you an email, allowing you to reply and attach the requested files.

I look forward to hearing from you.

Best regards,

JeanetteC.

Intel Customer Support Technician