Graphics Device Removed Error WWE 2K24

[Rindane48]

Hello, I am playing the WWE 2K24 game and when the match starts, I get the error "Graphics Device Removed Error WWE 2K24" and it throws me out of the game. I have an intel arc a750 graphics card.

[Earl_Intel]

Hi Rindane48,

We are sorry to hear that you are experiencing issues with your A750 graphics card. To better assist you, may I know the follow information below to better understand the issue:

Is the game working fine before?

What gaming distribution service are you playing the game on? is it on Steam, etc?

Have you tried updating the Graphics driver to the latest version?

Resource link: Intel® Arc™ & Iris® Xe Graphics - Windows*

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[SriramN]

I am also getting this error, I have the Intel iris xe graphics hardware with latest version software installed still I am getting this error during gameplay if WWE 2k24.

[NormanS_Intel]

Hello Rindane48,

I wanted to check if you had the chance to review the information we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[AlfredoS_Intel]

Hi Rindane48, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician

[Rindane48]

1-I am using the steam version.
2-I updated the latest whkl driver and it is still the same