HELP PLS

[PantheonADG]

[JeanetteC_Intel]

Hello PantheonADG,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Is your system a desktop PC or a laptop device?

2) Please share your system configuration so I can fully check and provide you with an accurate recommendation for the fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save. *Attach the SSU log file as you reply.

3) ince you received a notification that the Intel Graphics Software is not compatible with your current system setup, could you explain why you want to install this app?

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[PantheonADG]

hello if my pc is a desktop i need your help because i already reinstalled my graphics drivers and the problem persists.

[PantheonADG]

Desktop PC

[VonM_Intel]

Hello PantheonADG,

Thank you for your response and for providing the details. However, we have not yet received the Intel® System Support Utility for Windows* software. Additionally, could you please clarify the purpose of installing this application?

Best regards,

Von M.

Intel® Customer Support Technician

[DhannielM_Intel]

Hello PantheonADG,

After reviewing the screenshot you provided, it appears that your laptop is equipped with a 10th generation processor featuring Intel UHD Graphics 630 is really not compatible with Intel Graphics Software (IGS) . You can find the supported graphics for IGS at the following link: Intel® Arc™ & Iris® Xe Graphics - Windows*

For your current integrated GPU (iGPU), the supported application is Intel Graphics Command Center. You can download the compatible graphics driver for your iGPU from this link or opt for the driver provided by your OEM.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello PantheonADG,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello PantheonADG,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician