Hey Intel,
I've been enjoying my Arc A750 but watching Halo Infinite freeze and crash at the main menu has been aggravating. Before I was using an NVIDIA GeForce RTX 3060 12GB and had no issues. But now I'm having these issues with my Arc card. My SSU and screenshot of Arc Drivers currently being used are attached to this report.
+Game: Halo Infinite (Acquired through the Microsoft Xbox app)
+Where does the issue(s) begin and persist? At the main menu and occurs instantly.
+Drivers are the latest WHQL drivers. Beta drivers are not being used.
+Before Installing my Arc A750 and its drivers, I performed the following:
-Downloaded the latest WHQL drivers from Intel's website.
-Uninstalled my RTX 3060 drivers through Windows Uninstall.
-Rebooted Windows into Safe Mode
-Removed ALL AMD, Intel, and NVIDIA drivers using DDU (latest version) obtainted via guru3D. During the entire driver uninstall process, I did NVIDIA last to where I clicked "Clean and Shutdown" (Recommended for changing graphics cards).
-Disconnected my PC from the internet before booting up with the A750 installed.
-Cleaned my Registry using CCLeaner to remove any obsolete entries, then rebooted my PC.
-After booting up and logging on to my PC, I installed the drivers.
I have rebooted my PC three times. I have also uninstalled and reinstalled Halo Infinite three times. Halo Infinite still crashes. I repeated the same GPU install/uninstall processes for switching back to my RTX 3060. Halo Infinite loaded with no issues. Repeated GPU processes for reinstalling my A750. Halo Infinite still crashes.
I hope help can come. I want to leave NVIDIA behind but it's hard to when I'm unable to play Halo.
Thank you for taking the time to read this ticket.
Hello L0G1C-B0M8
We hope you are having a nice day.
We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jose B.
Intel Customer Support Technician.
链接已复制
Hello All,
I have tried drivers 31.0.101.4575. The game did not crash at the main menu, and I played one game to test it and it worked fine. I will play more when I get the chance. So far it is promising. I have an intel a750. As of 17 July 2023.
I did not use intel Arc Control to download the drivers. I used the web page.
Hello L0G1C-B0M8
Thank you for your patience.
Since the initial issue was already resolved, would you mind opening a new thread for the new issue you reported? Our main goal is to help in the best way and keep everything organized for the community.
We appreciate all your feedback, and we will continue working on our drivers.
Best regards,
Jose B.
Intel Customer Support Technician
Hello L0G1C-B0M8
We hope you are having a nice day.
We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jose B.
Intel Customer Support Technician.
Not much more can be done now. Much appreciative of you and your team working on this bug. Thank you again. I have accepted this to be closed.
