Help me ！I found an incompatibility issue with the A730m

[nwt]

When I run the game Zenless Zone Zero and challenge one of the bosses named “Sacrifice-Bringer”, it stutters and flashes. The lag time is related to certain skills of the boss. Most of the other scenes in the game run smoothly for me.
I have made sure that my internet connection is working properly and that all computer hardware drivers are up to date.
Here is my hardware and the version: CPU: i7-12700H Graphics card: intel A730M Driver 32.0.101.6332 OS version 10.0.22631.4602 (Win11 23H2 2023 Update).
The game log shows the following error:
“WARNING: Shader Unsupported: 'Legacy Shaders/VertexLit' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Legacy Shaders/Diffuse' - All passes removed
WARNING: Shader Did you use ”
I'll include informational pictures of the hardware and games.

Translated with DeepL.com (free version)

当我运行游戏《Zenless Zone Zero》并挑战其中一个boss名为"Sacrifice-Bringer"的关卡时， 会发生卡顿闪退。卡顿的时间点与BOSS的某些技能有关。我在游戏的其他大部分场景是流畅运行的。
我已经确保我的联网正常，并且所有电脑硬件驱动为最新。
以下为 本人硬件以及版本： CPU：i7-12700H 显卡：intel A730M 驱动 32.0.101.6332 操作系统版本 10.0.22631.4602 (Win11 23H2 2023 Update)。
游戏日志显示如下错误：
“WARNING: Shader Unsupported: 'Legacy Shaders/VertexLit' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Legacy Shaders/Diffuse' - All passes removed
WARNING: Shader Did you use ”
我会附带硬件与游戏的信息图片。Hardware informationSpecific game levels and frame ratesDriver informationSpecific scenarios

[Mike_Intel]

Hello nwt,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When did you purchase your system?
2. What is the brand and model of your laptop?
3. Was it working fine before with this game?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[nwt]

My personal computer is a Machenike brand notebook purchased in October 2023, model number L16W. The specific configuration is i7- 12700H plus ARC A730m graphics card.
When I was playing the V1.3 version of the game ‘Zenless Zone Zero’, there was no fault, but after the V1.4 version was updated with a new monster, the computer would encounter a stuck flash back. My picture shows the new monster.
I have already attempted to update the graphics card driver and verify the integrity of the game files, but both efforts have failed. I searched the Chinese internet, and it appears that NVIDIA graphics cards generally operate normally, while only Intel graphics cards experience lag and crashes.
I consulted with the support of the game Zenless Zone Zero, and they only gave a general reply that the hardware was not supported. I also don't know if it's a game optimization issue or a graphics driver issue.

我的个人电脑是在2023年10月时购买的一台MACHENIKE品牌笔记本，型号为L16W。具体配置为i7-12700H加上ARC A730m显卡。
我在游玩游戏《Zenless Zone Zero 》V1.3版本时，是没有故障的，但是V1.4版本更新了一个新怪物后，电脑会遇到卡顿闪退。我的图片有展示那个新怪物。
我已经尝试过更新显卡驱动，以及验证修复游戏文件完整性，但都失败了。我搜索了中文互联网，NVIDIA显卡运行时大多是正常的，只有intel显卡会卡顿闪退。
我咨询过游戏《Zenless Zone Zero》的客服，他们只是笼统回复硬件不支持。我也不清楚是游戏优化问题还是显卡驱动问题。

[Mike_Intel]

Hello nwt,

Thank you for the update.

Regarding your reply, I have some clarifications.

1. The game developer said that the hardware, particularly the Graphics controller is not support? Did they provided the list of hardware requirement for me to review?
2. What is your game launcher?
3. When the game was working fine with V1.3, that means there should be no issue with the Graphics.
4. Base on your initial post, the Graphics driver installed is 32.0.101.6332 and the latest that we have is version 32.0.101.6449. You can try and download this driver in the link below:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello nwt,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[nwt]

I'm sorry to get back to you now.

The game company 米哈游（Hoyoverse） only mentions the minimum hardware in the description of the hardware supported by the game.

PC: 7th Gen Intel Core i5, 8G RAM, NVIDIA GeForce GTX970 and above.

My graphics drivers are always up to date, and I started the game with the game's official launcher.

The new version of the game, V1.4, still freezes the game, and only in that boss level.

The game's official response is still a hardware support issue, but according to videos on the Chinese internet, the graphics cards involved are Arc A750, Arc A730m and Arc A580.

You can see the following two videos for details：

www.bilibili.com/video/BV1WLCKYuEid

www.bilibili.com/video/BV1gtk2Y8EJ5

Some netizens said that it may be that the graphics card cannot load the stickers.

很抱歉现在回复您。

游戏公司米哈游（Hoyoverse）在游戏支持的硬件描述中，只提到了最低硬件。

PC：第 7 代英特尔酷睿 i5、8G RAM、NVIDIA GeForce GTX970 及以上。

我的图形驱动程序始终是最新的，我使用游戏的官方启动器启动了游戏。

游戏的新版本 V1.4 仍然存在游戏卡顿现象，并且仅在 Boss 关卡。

游戏官方的回应仍然是硬件支持问题，但根据中国互联网上的视频，涉及的显卡是 Arc A750、Arc A730m 和 Arc A580。

有关详细信息，您可以观看以下两个视频：

www.bilibili.com/video/BV1WLCKYuEid

www.bilibili.com/video/BV1gtk2Y8EJ5

有网友表示，可能是显卡加载贴图的问题。

[Mike_Intel]

Hello nwt,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[GSage]

i have a same issue. freezing against bringer bos
im using 12400f A770

please tell me what should i do?