High idle temps and DX11 issue [a750]

[Nes_]

I got an ASRock a750 gpu. I find the idle temperature is unusually high, sitting around 60+ degrees. May I know it is a normal state? 

Also, when using an Android emulator for a long period of time, e.g. 4 hours. When I launch another emulator or a game (e.g. LOL), it will show DX11 crash or no memory is able to be allocated. I hope someone can help me with the above issues. Thanks in advance

[Andres_Intel]

Hello Nes_,

Thank you for posting on the Intel communities. I am sorry to hear that you are having overheating and crashing issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• Is the Resizable Bar enabled?
• When did the issues start?
• Take a screenshot of the DX11 error message.
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Nes_]

Yes, the resizable Bar is enabled.

It started when I bought the card. 

For the DX11 issue, it happens only when using Android emulator, which I am not using atm. I will provide it when it happens.

See the attached documents for the report.

[Andres_Intel]

Hello Nes_,

Thank you for your response, all the information provided has been really helpful.

The maximum temperature supported by the Intel® Arc™ A750 Graphics is 90 Celsius, when the graphics card reaches that temperature the fans should turn on and the temperature decreases. If the graphics card has a different behavior that means that probably there is an issue. Let me know if the behavior is different.

I will wait for you to attach the screenshots of the error message DX11 crash or no memory is able to be allocated, for me to have a better understanding of the issue and start with the troubleshooting.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Nes_,

Were you able to check the previous post?  

Let us know if you still need assistance.

Best regards,  

Andres P.  

Intel Customer Support Technician

[Hugo_Intel]

Hello Nes_

I hope you are doing fine. 

We have not heard back from you. So I will close this thread. If you are still experiencing errors when using an Android emulator submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician.