Intel ARC B580 Escape from Tarkov lag spike when shooting

[Callenob]

I recently upgraded from a rtx 2060 to an B580 paired with an  i5-10600K, I had no issues before getting the B580 but after installing it I get heavy lag spikes when shooting in tarkov, when looking at performance tab in task manager nothing spikes in usage when shooting, I am thinking this is an driver or optimization issue from battlestate or Intel. Anyone else have these issues and/or did anyone find a fix for it? (I have good fps and no lag spikes when playing the game, just happens when shooting)

@RandyT_Intel We started this discussion back in january in:
https://community.intel.com/t5/Intel-ARC-Graphics/Intel-ARC-B580-lag-spike-when-shooting-in-tarkov-Escape-from/m-p/1656777/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE01VlpGWkVRTkswUkhWfDE2NTY3Nzd8U1VCU0NSSVBUSU9OU3xoSw#M19063

But I was away so couldn't do the steps you told me to do... I am available now.

Questions you had for me:

1. Can you please run the System Support Utility (SSU) and share the logs with me? - should I send it here or private, if there's any sensitive information that people could use against me?
   
   
2. How did you perform the last graphics update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver? - I uninstalled every Nvidia driver I had, replacing with intel. The game performed the same before and after the latest game update (back in janurary) although I'm not sure how I performed the last graphics update.
   
   
3. May I know the origin of the game (e.g., Steam, Epic Games, etc.)? It's Battlestate gaming official launcher.
   
   
4. Have you updated the game version or any related applications recently? - I just now downloaded the new update but the issue is still the same.
   
   
5. What troubleshooting steps have you tried so far to fix the issue? - None that I can remember except drivers etc.
   
   
6. Could you provide screenshots or recordings of the issue so I can clearly see what’s happening? - I added a downsized video of 480p

[Callenob]

I used express download, should it stay express or clean? @RandyT_Intel 

[ArielP_Intel]

Hello Callenob,

I appreciate you contacting us to carry on the conversation you had with Randy. I will take over for the time being. First of all, I sincerely apologize that the issue still remains. I know you have already updated your drivers, but could you please confirm that you have had a chance to use the DDU and do a clean installation afterward? For additional information, please see the links below:

1. https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

2. https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Additionally, you may attach your System Support Utility (SSU) logs in here which I will be reviewing once received.

Lastly, please follow the link provided and hover to the performance issue section: https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/m-p/1494429#M5057

Thank you for your cooperation. This information will be incredibly helpful in analyzing the issue and allowing us to investigate further to provide an effective solution. Looking forward to your response!

Best regards,

Ariel P.

Intel Customer Support Technician

[Callenob]

I am not technical enough to try doing those DDU stuff, if thats the only way to reset stuff without reseting my entire pc I rather just reset my pc to factory. Thanks though! I also added my SSU Doc.

[ArielP_Intel]

Hello Callenob,

Thank you for your response and for providing the SSU logs! I understand that implementing the DDU recommendation might be a bit challenging for you.

Upon reviewing your logs, I noticed that the driver version installed is outdated. I highly recommend updating it to the latest version, 32.0.101.6559, which can be found on the Intel® Arc™ & Iris® Xe Graphics - Windows* page.

Additionally, I see that you're considering resetting your PC to factory settings. While this may or may not resolve the issue, we generally do not recommend it, as it can be a time-consuming and inconvenient process.

That said, please let me know how the driver update goes, and we’ll determine the next steps from there. I look forward to your update!

Best regards,

Ariel P.

Intel Customer Support Technician

[ArielP_Intel]

Hello Callenob,

I hope you're doing well! I just wanted to follow up and check if you had a chance to review the message I sent. If you need any clarification or have any questions, please don't hesitate to reach out

Best regards,

Ariel P.

Intel Customer Support Technician

[Callenob]

Sorry, switched back to my 2060, everything works now. Thank you for the help and for trying, I hope I will get a chance to use the B580 in the near future when i reset my pc, or get newer drivers. Seems like it has great potential!

[ArielP_Intel]

Hello Callenob,

I understand that you've decided to switch back to your 2060. I hope that you'll be able to fully utilize your B580 in the future as improvements are made. With that said, I will be closing this inquiry. If you need any further assistance, please feel free to submit a new request, as this thread will no longer be monitored.

Best regards,

Ariel P.

Intel Customer Support Technician