Intel Arc 140T - FPS Drops and stuttering - Overwatch 2

[Polll]

Hello,

I'm creating this issue because I am experiencing FPS drops with my newly bought laptop with an Intel Core Ultra 7 255H and with the Intel Arc 140T.

I was trying to play Overwatch 2, with DirectX 11 and DirectX 12, my laptop should be capable of running this game at maximum settings, instead, my game is constantly freezing, even in low settings (I have tried from Low to High settings).

I noticed that my GPU is being used (60-80%), and suddenly, the GPU usage goes to less than 10% and the lag spike happens, even freezing my laptop at some point. 

This has also happened in Minecraft with shaders, so I think it's more like a general issue with these iGPUs?

I'm running driver 32.0.101.7026 which should be the latest.

Please take a look at it, thanks.

EDIT: I've also looked at previous threads, and I saw I'm not the only one having these issues, although they are closed and I think it is better to make a new thread again.

[RandyT_Intel]

Hi  @Polll,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report performance issues in the game. 

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[Polll]

Hi, I've attached the ssu txt file in this post.

I'm running the game from Steam

I just did a clean installation of the driver, issue still remains.

Please, watch the attached video as there you can see the constant lag spikes, thanks.

[RandyT_Intel]

Hi  @Polll,

To properly replicate and investigate the issue on my end, I will need the following information:

Required Information:

1. Screenshot of the game settings configuration you are currently using
2. CapFrameX data/results

This information will allow me to accurately reproduce the issue and conduct a thorough investigation.

Reference Guide: Please follow the guidelines outlined in our "Submitting Performance Issues or Concerns While Playing Games-Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community" article for proper submission format.

Thank you for your cooperation in providing these details.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi  @Polll,

Just wanted to follow up on my previous response to your inquiry. Have you had a chance to review it? 

I'd appreciate your feedback so I can determine the best next steps to assist you further. 

Thank you! 

Best regards, 

Randy T. 

Intel Customer Support Technician